Manager - Customer experience & Product delivery Audit
ConfidentialHyderabad / Secunderabad, Telangana, India4 days ago
Job descriptionConduct reviews across Sales, Product Delivery, Marketing, HR, and Support functions. Identify inefficiencies, redesign workflows, and track measurable post-implementation impact. Institutionalize best practices and ensure SOP adherence. Use business data to detect performance gaps, delays, or inefficiencies. Build dashboards and reports that translate complex data into actionable insights. Partner with leadership to drive decisions rooted in metrics and trends. Work closely with business heads to align priorities and track improvement outcomes. Represent the function in leadership reviews and ensure project closures. Document learnings and build standard frameworks for repeatable success. 4+ years in Process Excellence, Business Operations, or Strategy roles. 2+ years leading teams or large-scale cross-functional projects. Experience in EdTech or Service Operations is a plus. Proficiency in Excel / Google Sheets; exposure to SQL / BI tools preferred. Strong analytical thinking and data interpretation skills. Familiarity with process improvement frameworks (Lean, Six Sigma, etc.). Proven ability to translate strategy into structured execution. Strong stakeholder management and project delivery discipline. Passion for leveraging AI and automation to make operations smarter. Detail-oriented, structured, and outcome-focused. Thrives in a dynamic, fast-scaling environment.
Role Purpose
We are looking for a strategic, hands-on leader to drive operational excellence, execution discipline, and continuous improvement across NxtWave. As Manager – Business Process Excellence & Assurance , you'll build data-led, scalable, and efficient processes that strengthen cross-functional performance and enable sustainable growth.
About The Role
You will lead the Business Process Excellence & Assurance team , responsible for identifying process gaps, optimizing workflows, and driving measurable improvements across all business functions.
This role requires a mix of analytical problem-solving, stakeholder management, and team leadership — ideal for someone who thrives at the intersection of data, operations, and execution.
Key Responsibilities
Team Leadership & Delivery
- Lead and mentor a team of Process Excellence & Assurance Specialists.
- Define quarterly roadmaps and ensure timely project execution.
- Uphold high standards of analytical rigor, reporting, and communication.
Process Review & Optimization
Data Analysis & Insights
Cross-Functional Collaboration
What We're Looking For
Experience & Background
Analytical & Technical Skills
Leadership & Execution
Mindset
Skills Required
Bi Tools, google sheets , Excel, Sql, Lean Six Sigma
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Manager Audit • Hyderabad / Secunderabad, Telangana, India
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