Client Experience Lead
scale.jobsHyderabad, Republic Of India, IN1 day ago
Job descriptionHave 0 to 2 years of solid operations experience along with a degree. (freshers welcome!) Communicate clearly and genuinely care about customer experience. Thrive in a fast-paced and sometimes chaotic startup environment. Enjoy solving problems, pitching in, and embracing new challenges. Are comfortable stretching beyond a typical 9 to 5 schedule when needed. Compensation : ₹4 – 6 LPA Ownership : Real influence and a chance to drive operational impact. Learning : Direct exposure to global business and entrepreneurial strategy. Leadership : Work closely with the founding team and collaborate across the company. Growth : Be part of a high-trust, high-energy journey with plenty of room to grow.
About the Role
We’re Scale.Jobs, a small and ambitious team out to change how people build their global careers. We are looking for someone energetic (and proudly resourceful) to take the lead as our next Operations Manager. You will work side by side with our Founding team, helping to shape how client experience, international growth, and operations run at Scale.Jobs.
What you’ll actually be doing
- Take full ownership of the client onboarding experience and make it seamless and memorable.
- Be the go-to for client success, retention, delight, and building next-level relationships.
- Support cross-team collaboration to hit our CSAT, NPS, and TAT goals.
- Act as a trusted consultant for international clients with career planning and job search support.
- Bring fresh ideas to new business initiatives and keep Scale.Jobs ahead of the curve.
- Collect and channel client feedback to help launch new products and services.
We’ll vibe if you…
What’s in it for you
Location : Hyderabad (Kondapur), on-site
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Client Experience Lead • Hyderabad, Republic Of India, IN
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