Production Analyst

Job Title : Production Analyst

Corporate Title : Associate

Location : Pune, India

Role Description

• TDI PB Germany Service Operations provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
• The role is to support applications in the Investment domain.
• The most critical application in this area is the Euro Engine 2 (EE2) which is the central system for all German back-office activities in securities processing. These are activities such as trade confirmations, mass transaction processing, financial reporting, settlement and collateral Management, position and P&L management, provision and interest calculation. Main interfaces of the EE2 system include real-time feeds for executed trades from various front ends, clearing & settlement interfaces including S.W.I.F.T. To fulfill these tasks the system uses batch and online processing on mainframe with 3270-Terminal-Emulation. The IT system uses CICS, Cobol, MQ, DB2, JCL and is hosted by Kyndryl.
• The main tasks of the Service Management Analyst are monitoring and tracking activities, analysing issues, and supporting the resolution of issues. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

Your key responsibilities

Solving incidents of customers in time

Documentation in Service Now

Adding requests for Monitoring

Your skills and experience

Note : - We don't have regular Night shift or weekend shift but if any business requirement comes then we must work on exceptional basis.

Key Business Competencies

Proficiency Level (1 to 5)

Key Technical Competencies

Proficiency Level (1 to 5)

How we'll support you

About us and our teams

Please visit our company website for further information :

https : / / www.db.com / company / company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.