Production Analyst, Associate

Job Title : Production Analyst

Corporate Title : Associate

Location : Pune, India

Role Description

• Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
• The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.
• The main tasks of the Service Management Analyst are : Monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Your key responsibilities

Your skills and experience

Areas of Specialty :

Service Operations Management

The Service Management Analyst with focus on Service Operations will be responsible for undertaking Service Operation support activities including run book, incident, and problem resolution where these have been assigned.

Area specific tasks / responsibilities :

Education

How we'll support you

About us and our teams

Please visit our company website for further information :

https : / / www.db.com / company / company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.