Customer Care Specialist

ConfidentialNoida

9 days ago

Job description

Position Summary

We are seeking experienced Support Agents to manage technical and operational support for our clients. The ideal candidate will have a strong understanding of telecom workflows, vendor coordination, and customer issue resolution. This role requires proactive communication, ticket management, and collaboration across internal and external teams.

Key Responsibilities

Trouble Ticket Management

Monitor and respond to customer issues via 2-3 ticket portals.
Diagnose, troubleshoot, and resolve technical issues.
Track, update, and close technical trouble tickets in a timely and professional manner.

Vendor Ticket Handling

Open and manage customers' mobile service-related technical service requests.

Ensure accurate documentation and follow-through until resolution.

Manage and update customer tickets using the internal ticketing system (e.g., ServiceNow, Zendesk, or similar).

Internal Communication & Escalation

Remain active and responsive on support channel platforms.

Participate in specific support channels to address ad hoc queries and escalation requests.

Qualifications

Minimum 2 years of experience in technical support or customer service in a technical environment.

Familiarity with ticketing systems and vendor portals

Strong communication skills (written and verbal).

Ability to multitask and manage priorities in a fast-paced support environment.

Experience with Microsoft Teams or similar collaboration platforms.

Preferred Skills

Knowledge of technical support workflows and escalation paths.

Experience handling mobile service-related troubleshooting.

Familiarity B2B & B2C customer service protocols.

Contact Details : - Navneet (8700570163), Jagriti (7838422964) & Amit (7678602048) from 10 am

to 7 pm (Monday to Saturday).

Education

Bachelor in General Studies (BGS), Masters in Arts (M.A), Master in Landscape Architecture, Bachelor of Arts (B.A), Doctor of Public Health (DrPH), Any Graduate

Skills Required

Technical Support, escalation resolution , Troubleshooting, Customer Service, Trouble Tickets, Customer Support, Escalation Management, Problem Solving, Ticket Management Systems

Create a job alert for this search

Customer Care Specialist • Noida

Related jobs

Promoted

Customer Success Specialist

SalesPandaNew Delhi, Delhi, India

Job title : Customer onboarding and support executive / Customer Success associate.We are looking for an onboarding and support specialist who will be responsible for onboard trains and support custom...Show moreLast updated: 5 days ago

Promoted

Customer Resolution Specialist

ConfidentialGurgaon / Gurugram

The Invoice Care Specialist within Invoicing Operations team is in charge of providing email support for travelling customers and internal teams who have an invoicing query request or complaint.The...Show moreLast updated: 30+ days ago

Promoted

Customer Support Specialist

Visit HealthNoida, Uttar Pradesh, India

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform...Show moreLast updated: 3 days ago

Promoted

Sea Logistics Customer Care Specialist

ConfidentialGurugram, Gurgaon / Gurugram, India

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure...Show moreLast updated: 9 days ago

Promoted

Customer Care Professional

NetRTech Solutions LLPDelhi, India

NetRTech Solutions LLP is a technology consulting and project execution company.Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions ...Show moreLast updated: 4 days ago

Promoted

Customer Support Specialist

Groupe VeritasDelhi, India

Customer Support (IT) Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner. Understand customer needs and provide accurate infor...Show moreLast updated: 24 days ago

Promoted

Customer Care Coordinator

Latinem Private LimitedDelhi, India

Are you a detail-oriented professional with a strong civil engineering background and a passion for customer coordination? Join our team and be part of delivering exceptional post-handover support ...Show moreLast updated: 4 days ago

Promoted

Customer Care Professional

ConfidentialGurugram, Gurgaon / Gurugram, India

Manage day-to-day support enquiries of Call Center Support Team.Handle and resolve escalated customer queries from the Call Center Support team in a timely and professional manner.Create Prepaid an...Show moreLast updated: 9 days ago

Promoted

Customer Care

ConfidentialDelhi

MDINDIA HEALTH INSURANCE TPA PVT LTD is looking for Customer Care to join our dynamic team and embark on a rewarding career journey As a Customer Care Professional, your primary responsibility is t...Show moreLast updated: 30+ days ago

Promoted

Customer Care Specialist

CriteoGurgaon, Haryana, India

This job is with Criteo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.What You'll Do : ...Show moreLast updated: 12 days ago

Promoted

Customer Care Representative

The HIRDDelhi, Republic Of India, IN

UK Shifts ( Afternoon shifts ).Handle quires via chat, email and call related to Insurance domain (UK process).Assist customers with policy information, queries & claims. Ensure high-quality custome...Show moreLast updated: 30+ days ago

Promoted

Specialist Customer Care Support

ConfidentialNoida, India

Specialist Customer Care Support.Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with rel...Show moreLast updated: 9 days ago

Promoted

Customer Support Specialist

PaySprint Private LimitedDelhi, India, India

PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech...Show moreLast updated: 5 days ago

Promoted

Customer Care Representative

MUHURTHDelhi, IN

Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury.For generations, we have been dedicated to preserving and evolving the craft of ...Show moreLast updated: 5 days ago

M80L0 : Snr Mgr Customer Care

FedExNew Delhi, Delhi, IN

Quality Assurance; Workforce Management; Dedicated Customer Support; Customer Support; Quality Assurance & Support; Dedicated Account Desk / Sales Solutions Support. Please note that the Job will clo...Show moreLast updated: 30+ days ago

Promoted

Lead Customer Care and Retention

ConfidentialNoida, India

Lead - Customer Care and Retention.Named 'One of the Most Innovative Companies in Design' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with ever...Show moreLast updated: 9 days ago

Promoted

Customer Experience Specialist

InfogainDelhi, India

About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, a...Show moreLast updated: 18 days ago

Promoted

Client Care Specialist

DuruperNoida, Republic Of India, IN

We are seeking a motivated Client Relationship Associate (CRA) to join our team in Noida.This entry-level position is perfect for freshers looking to kickstart their careers in client relations.The...Show moreLast updated: 3 days ago