Customer Care Professional

Responsibilities :

• Manage day-to-day support enquiries of Call Center Support Team.
• Handle and resolve escalated customer queries from the Call Center Support team in a timely and professional manner.
• Create Prepaid and Cash-on-Delivery (COD) orders originating from abandoned carts to ensure conversion and customer satisfaction.
• Address and resolve all types of customer escalations across multiple support channels (voice, chat, email, & social media).
• Support and participate in various internal customer service operations and process improvement initiatives.
• Ensure high levels of customer satisfaction through exceptional service and proactive problem-solving.
• Manage customer enquiries on social platforms.

Eligibility Criteria :

Job details

7-day working environment.

Rotational week off and shift

Working hour window 09 : 30 AM to 09 : 00 PM

Location : GGN

Job type : Work from the office.

Skills Required

CRM Tools, Microsoft Office