No longer accepting applications
Team Leader - US Healthcare
Selections HR Services Private LimitedThane, IN15 hours ago
Job descriptionMinimum 1 year experience as a Team Leader / SME in an international (US) voice process. Strong people management and leadership skills. Excellent communication, reporting, and analytical ability. Experience in BFSI / Telecom / Healthcare / E-commerce US process preferred. Proficient in Excel, MIS, and performance dashboards.
Role Overview :
We are hiring an experienced Team Leader – Operations for a leading international BPO handling US Voice Process . The ideal candidate should be a people manager with strong exposure to team performance management, call handling, process KPIs , and client interactions .
Key Responsibilities :
- Manage a team of 10–20 associates in an outbound / inbound US Voice Process .
- Drive performance against SLA metrics (AHT, CSAT, FCR, QA, Attendance, etc.).
- Monitor daily operations and ensure consistent achievement of KPIs.
- Handle escalations and ensure timely resolution of customer issues.
- Conduct team huddles, feedback sessions, and performance reviews.
- Work closely with Quality, Training, and Workforce teams to improve output.
- Prepare daily, weekly & monthly reports for client and internal stakeholders.
- Motivate and mentor the team to maintain high engagement and low attrition.
Desired Skills & Competencies :
Education :
Graduate / Post-Graduate in any stream.
Create a job alert for this search
Team Leader • Thane, IN
Related jobs
Position We seek a Senior CSSD Team Lead to drive efficiency, ensure sterilization compliance, and lead a high-performing team.
This role is critical in maintaining the highest patient safety standa...Show moreLast updated: 30+ days ago
CSSD Sr. Team Leader
Asian Heart InstituteMumbai, Maharashtra, INQuick Apply
- Promoted
Team Leader - US healthcare
ConfidentialNavi Mumbai, Mumbai, India The ideal candidate will have a strong background in.RCM (Revenue Cycle Management).Lead, mentor, and manage a team of 10–20 associates handling US healthcare processes (Billing, AR, Claims, or Den...Show moreLast updated: 5 days ago
- Promoted
Technical Team Leader - CSM
ConfidentialNavi Mumbai, Mumbai City, Mumbai Manage day-to-day activities of the technical team.Motivate team members to achieve organizational goals.Delegate tasks effectively to ensure smooth operations.
Conduct quarterly performance reviews...Show moreLast updated: 5 days ago
- Promoted
Senior Associate-Team Leader
ConfidentialNavi Mumbai, Mumbai City, Mumbai Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.Developing and implementing policies, procedures, and processes to improve IT operat...Show moreLast updated: 5 days ago
- Promoted
Team Leader - SCM
ConfidentialThane, India Maersk is a global leader in integrated logistics and have been industry pioneers for over a century.Through innovation and transformation, we are redefining the boundaries of possibility, continuo...Show moreLast updated: 5 days ago
- Promoted
Cloud Services Team Leader
Paragon South Asia Services Private Limitedmumbai city, India We are seeking an experienced and dynamic.Paragon Infrastructure Hosting estate, covering the UK, Ireland, Luxembourg, and India.
Cloud Infrastructure platforms and associated monitoring tools.The C...Show moreLast updated: 1 day ago
- Promoted
Team Lead, Team Lead
AmazonThane, Maharashtra, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : Job ...Show moreLast updated: 10 days ago
- Promoted
- New!
Team Leader - US Healthcare
Selections HR Services Private Limitedthane, maharashtra, in The ideal candidate should be a people manager with strong exposure to.Manage a team of 10–20 associates in an outbound / inbound.
Drive performance against SLA metrics (AHT, CSAT, FCR, QA, Attendance...Show moreLast updated: 11 hours ago
- Promoted
Technical Team Lead
AVI-SPLmumbai, maharashtra, in The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Live In Team Leader
Livlong 365Thāne, Republic Of India, IN Job Title : Lead – Learning & Development Location : Thane Experience Required : 10 – 12 Years Roles and Responsibilities : As the Lead – Learning & Development, you will play a key role in designing, ...Show moreLast updated: 22 hours ago
- Promoted
Datamark - Team Leader
Datamark BPO Service Private LimitedMumbai, India About the job : DATAMARK, Inc.In this pivotal role, you will lead a dedicated team, ensuring that operational goals are met while providing high-quality service and support to o...Show moreLast updated: 30+ days ago
- Promoted
Team Leader - RCM
Credence Global SolutionsThane, IN Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Cont...Show moreLast updated: 12 days ago
- Promoted
Team Leader - Healthcare
ConfidentialMumbai Continuously monitor daily operational and productivity metrics such as attendance, completed calls, etc.Downloading the adherence report every 30 minutes and dynamically driving the adherence targ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Team leader
White Force Groupthane, India URGENT HIRING for Last Mile Team Leader.Exp : 4 + years’ experience in supervising and managing the daily delivery operations.
The Last Mile Team Leader will be responsible for supervising and managi...Show moreLast updated: 18 hours ago
- Promoted
Team Leader - Medium Enterprise group
skillventory - A Leading Talent Research Firmmumbai city, India The role holder is responsible for structuring of deals and portfolio management of various clients and also for managing and leading a group of team members, who are responsible for acquiring and ...Show moreLast updated: 1 day ago
- Promoted
- New!
Team Leader – US Loan Operations
Synergy Plus Business Consulting Groupdombivli, maharashtra, in We are looking for an experienced.Team Leader – US Loan Operations.Loan Notice Tagging, Past Dues, and Exception Reporting.
The ideal candidate will have hands-on experience in.Loan Operations (Noti...Show moreLast updated: 11 hours ago
- Promoted
Team Leader - Operations
ConfidentialMumbai, India The Team Supervisor is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an inbound call center environment.
The supervisor position is responsib...Show moreLast updated: 5 days ago
- Promoted
Team Leader - Healthcare RCM
ConfidentialMumbai A successful Team Leader for the healthcare revenue cycle management (RCM) team will require the following qualifications, experiences, and skills : .
A Bachelor s degree is desired, preferably in a h...Show moreLast updated: 30+ days ago