Senior Customer Success Manager

Backed by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi.

💻 Position : Customer Success Manager

📍Location : Delhi

🗓️ Working Days : Monday to Friday

📌 Experience Required : 3-5 years

About Fundamento

We’re on a mission to reinvent how enterprises talk to their customers.

At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview

As a Customer Success Manager at Fundamento, you’ll drive value for enterprise clients, unlock growth within accounts, and build scalable systems to elevate customer experience- while mentoring the team and working closely with leadership.

Key Responsibilities

1. Account Growth & Expansion

• Manage 6–8 enterprise accounts, acting as the primary point of contact and trusted advisor.
• Drive account expansion through upselling, cross-selling, and increasing adoption.
• Deliver measurable ROI for customers by aligning Fundamento’s AI solutions with their business goals.
• Maintain strong quality standards and ensure SLAs are consistently met.

2. Customer Success & Retention

3. Process Building & Scale

4. Team Leadership & Enablement

5. Strategic Exposure

What We’re Looking For

What We Offer

Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together—and where your work drives real change for some of India’s leading financial institutions.