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Spyne.ai - Customer Success Manager
Spyne.ai - Customer Success ManagerSpyne • Gurugram, India
Spyne.ai - Customer Success Manager

Spyne.ai - Customer Success Manager

Spyne • Gurugram, India
4 days ago
Job description

Gurugram | On-site | US Shift Timings (07 PM to 04 AM).

About Spyne :

Spyne is revolutionizing automotive retail with Generative AIand were moving at lightning speed. We started with a simple but powerful idea : Use AI to help dealers sell cars online faster.

Today, were building the worlds first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe.

Backed by $16M from Vertex Ventures, Accel, and top investors, were scaling like crazy : .

5X revenue growth in 15 monthsnow gunning for 3-4X more this year.

Launched industry-first AI Image & 360 solutions.

Expanding aggressively in the US & Europe.

Next up? A full GenAI Automotive Retail Suite.

About the Role :

Were not looking for a typical Customer Success Manager.

Were looking for a Strategic Operator someone who can think like a consultant, act like a founder, and sell like a business owner.

Youll own a book of business across the US & Europe driving adoption, solving tough problems, and growing revenue.

Youll be the CEO of your accounts : every internal team (Product, AI, Tech, and Ops) exists to help you deliver success to your customers.

This is a revenue ownership role not support, not relationship management.

Youll be responsible for renewals, upsells, and overall account health, backed by deep collaboration with the rest of Spyne.

What Youll Do :

Own Your Book of Business :

  • Run your accounts like a business drive adoption, retention, and expansion.
  • Be accountable for renewals, upsell revenue, and account profitability.
  • Create strategic account plans that define success metrics and measurable ROI.

Solve Real Problems :

  • Diagnose and troubleshoot complex customer issues often with limited context.
  • Collaborate with Product, Tech, and AI teams to design sustainable solutions.
  • Convert customer insights into product and process improvements.

    • Drive Growth and Advocacy :

  • Build relationships with dealership GMs and executives across the US & EU.
  • Turn customers into long-term advocates through consistent value delivery.
  • Spot white-space opportunities for expansion and lead them like a sales owner.

    • Lead with Ownership :

  • Operate as the single-threaded owner of your accounts no handoffs, no silos.
  • Drive internal alignment to make things happen for your customers.
  • Take pride in being the voice of the customer within Spyne.

    • About the Schedule :

    At Spyne, Customer Obsession isnt a slogan its a core value.

    Our customers operate during US hours, so we do too.

    This role follows US business hours (7 PM 4 AM IST) not as a compromise, but as a commitment to serving our customers when they need us most.

    Our Gurugram office stays bustling and collaborative at night lively, well-supported, and filled with people who thrive on energy and ownership.

    What You Bring :

  • 3-6 years of experience in customer-facing roles : Consulting / Pre-sales / SaaS Success / Account Management.
  • Tier-1 / Tier-2 Engineering or MBA background (IIT, BITS, NSIT, IIMs, ISB, MDI, NMIMS, etc.
  • Proven track record of managing and growing customer accounts.
  • Strong problem-solving and analytical mindset.
  • Excellent communication and executive presence comfortable talking to CXOs & GMs.
  • Hunger to learn fast, move fast, and own outcomes end-to-end.
  • Willingness to work US hours (7 PM4 AM IST) with global clients.

    • WHY SPYNE? :

  • Young startup : We are a young start up with an average age of employees as 25-26 yrs, but at the same time helmed by seasoned professionals, building a sound profitable business at the base.
  • Hypergrowth Trajectory : 5X revenue surge in 15 months, now scaling 3-4X YoY.
  • Elite Meritocracy : No politicsjust autonomy, accountability, and rewards for those who deliver.
  • High-impact, high-reward role competitive salary, performance-based incentives, and equity.
  • Best-in-Class Perks : Machine of your choice, tools of your choicewe invest in you like you invest in us.
  • Obsessed with Excellence : For our customers and our team.

    • Your growth is our priority.

    (ref : iimjobs.com)

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