ServiceNow Lead - CMDB / ITSM Modules

About the Role :

We are seeking a highly skilled ServiceNow Lead with expertise in CMDB (Configuration Management Database) and system integrations. The ideal candidate will lead end-to-end ServiceNow implementations, ensure smooth integrations with third-party tools, and guide the team toward best practices and process excellence.

Key Responsibilities :

• Lead the design, development, and implementation of ServiceNow solutions, focusing on CMDB management and tool integrations.
• Ensure CMDB accuracy, data integrity, and alignment with ITIL processes.
• Develop integration solutions between ServiceNow and various enterprise systems.
• Collaborate with stakeholders to gather requirements, define workflows, and create technical documentation.
• Provide technical leadership and mentorship to the development team.
• Conduct system testing, troubleshooting, and performance tuning.
• Stay updated with the latest ServiceNow releases, features, and industry best practices.

Required Skills & Experience :

Preferred Qualifications :

(ref : hirist.tech)