Customer Support Engineer

Job Type : Full Time

Experience : 0 Month to 2 Years

Type : Virtual Hiring

Last Date : 05-Sep-2025

Posted on : 06-Aug-2025

Education : Any Graduate

Job Title : Customer Support Engineer

Location : Chennai

Experience : 0 – 2 Years

PrimaryResponsibilities

Communicate clearly andprecisely with customers in written and verbal form, and maintain accurate andtimely records in our case tracking system

Maintain ownership oftasks given and should drive other teams as needed

Accountable for thetasks and ensure that it completed diligently

Analysing / documentingproblems, recommending solutions, & highlighting issues to leadership team

Enthusiastic to work inchallenging environment

Organize ideas andcommunicate oral messages appropriate to listeners and situations

Adhere to process andpolicies, should demonstrate CSS Corp values

Team player and shouldact as a role model to the team

Should be sharing theDaily reports before logout

Problem-solving skillsand ability to navigate challenging situations in a professional manner.

Experience providingdirect support to external customers by phone, electronically.

Understand on Storagecomponents and infrastructure

Excellentorganizational skills –ability to prioritize, manage, multi-task, and executeprojects cross-functionally.

College Degree –Preferred Should Have Basic Knowledge On Storage

Should have worked inan Enterprise environment

Able to applynon-linear thinking to problem-solving.

Ability to callcustomers and resolve issues

Should be adhering tothe built in SOPS

Should ensure that thecases and emails are handled within the shift duration without backlog

Additional Skills

Meetindividual case management Service Level and metrics

Maintain ownership ofcases and ensure to follow the process of routings

Typing speed minimum -40wpm

DesiredSkills

Familiarity withHitachi Vantara products or other storage platforms

Apply Online

Show more

Show less

Skills Required

Hitachi Vantara products or other storage platforms, Case tracking system