Service Desk Engineer - L1 support

L1 / L2 Monitoring and Incident Management

• Candidate should have excellent / good communication skills
• Ability to manage shift alone
• Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements
• Should adhere to SLA's
• To follow up on issues with respective application teams
• Working knowledge (ticket creations) on Service Now / JIRA Ticketing tools
• Working experience (monitoring server / application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk
• Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.
• 24x7 rotational shifts and week offs.

Skills Required

Incident Management, Servicenow, Jira, Solarwinds, Splunk