Service Desk Agent I

Special Knowledge, Skills, and Abilities :

• Strong communication skills.
• Service desk background with experience in handling international calls.
• Relevant experience as per the role outlined
• Strong customer service and communication skills.
• Basic understanding of IT systems, networking, and Microsoft applications.
• Ability to follow troubleshooting procedures and escalate appropriately.
• Familiarity with ITSM tools like ServiceNow preferred.

Work Conditions :

• 24x7 support (rotational shifts).
• Full-time work from the office, all days.

Skills Required

Itsm, Servicenow, Microsoft Application