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Service Desk
Axiom Software Solutions LimitedChennai, TN, IN30+ days ago
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Job descriptionFirst point of contact for all end user reported issues or requests Typically provides technical support for Internal and External customers Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and / or applications for customers and / or employees Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Escalates complex problems to the Remote Support Engineering staff or Field Engineering Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system Support multiple clients through customer service professionalism and insight
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Service Desk • Chennai, TN, IN
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