UX Researcher (B2C, Fin-Tech)

Company Size

Large-scale / Global

Experience Required

3 - 5 years

Working Days

5 days / week

Office Location

Viman Nagar, Pune

Role & Responsibilities

• Lead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finserv's digital ecosystem (apps, websites, self-service platforms).
• Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.
• Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.
• Collaborate with UX / UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
• Evaluate existing digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.
• Apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.
• Communicate insights through compelling reports, presentations, and storytelling to influence stakeholders at all levels.
• Contribute to establishing research best practices, processes, and repositories across the design function.

Ideal Candidate

Preferred Skills

Perks, Benefits and Work Culture

Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India's most diversified Non-banking financial companies, and among Asia's top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we're present in India.

Skills : ux,analytics,research,design,b2c,payments,digital

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Skills Required

Adobe Xd, Surveys, Interviews, Usability Testing, Figma, Sketch, Google Analytics, Heuristic Evaluations, contextual inquiry