UX Researcher

Strong UX Researcher Profile :

Mandatory (Experience 1) - Must have 3+ YOE hands-on UX Research / User Research for B2C Products

Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing

Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies

Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies Skills :

• Prior experience in BFSI, fintech, or large-scale B2C products.
• Familiarity with UX design tools (Figma, Adobe XD, Sketch) for collaboration.
• Knowledge of financial services workflows and unit economics (e.g., lending journeys, KYC, payments).
• Experience working in Agile / Scrum environments with cross-functional teams. & Responsibilities :
• Lead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finservs digital ecosystem (apps, websites, self-service platforms).
• Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.
• Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.
• Collaborate with UX / UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
• Evaluate existing digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.
• Apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.
• Communicate insights through compelling reports, presentations, and storytelling to influence stakeholders at all levels.
• Contribute to establishing research best practices, processes, and repositories across the design function.

(ref : hirist.tech)