Saasvaap - Manager - Client Success

Description : About the Role :

We are seeking a proactive and client-focused Client Success Manager to build strong relationships with our customers, ensure their success with our products and services, and drive long-term satisfaction, retention, and growth.

As a key member of the customer success team, you will serve as a trusted advisor and strategic partner - helping clients achieve their business objectives, maximizing product adoption, and identifying opportunities for expansion and continuous improvement.

Key Responsibilities :

Client Relationship Management :

• Serve as the primary point of contact for assigned clients, managing all post-sales interactions.
• Build and maintain long-term, trusted relationships with client stakeholders at all levels.
• Understand clients business goals, challenges, and KPIs to align our solutions with their success metrics.
• Conduct regular business reviews and performance discussions to ensure value realization.
• Act as a customer advocate, ensuring feedback is shared with internal teams for continuous product enhancement.

Onboarding & Implementation :

Retention & Growth :

Collaboration & Communication :

Data Analysis & Reporting :

(ref : iimjobs.com)