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Operations Support Specialist
ConfidentialGurgaon / Gurugram4 days ago
Job descriptionAssist in tracking and reporting on key performance metrics for shared services operations. Coordinate cross-functional projects and ensure timely follow-up on deliverables. Support the development and implementation of standard operating procedures. Draft, proofread, and distribute communications on behalf of the leader. Ensure timely and accurate communication of updates, initiatives, and announcements to relevant stakeholders. Collect, consolidate, and analyze data to support decision-making processes. Prepare regular and ad-hoc reports to provide insights into operational efficiency and performance. Organize team meetings, workshops, and offsite events, including logistics and materials preparation. Manage vendor relationships for services supporting operational needs. Support budgeting and expense tracking. Identify opportunities for process improvement and operational efficiency. Bachelors degree in business administration, Operations Management, or a related field. 3+ years of experience in an administrative, operations, or project coordination role, preferably in a global or shared services environment. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and collaboration tools (e.g., Teams, SharePoint). Strong organizational, communication, and problem-solving skills. Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment. Experience in a consulting or professional services firm. Familiarity with shared services operations and performance metrics. Analytical skills
We are seeking a detail-oriented and proactive Operations Support Staff member to join our Global Enterprise Shared Services (GESS) team. This role will provide critical operational and administrative support to the Global Enterprise Shared Services Leaders, ensuring seamless execution of initiatives, day-to-day operations, and strategic goals.
Key Responsibilities
1. Administrative Support :
- Prepare and organize materials for meetings, including presentations, agendas, and reports.
- Act as a point of contact and liaison between the leader and internal / external stakeholders.
2. Operational Coordination :
3. Communication :
4. Data and Reporting :
5. Event Coordination :
6. Other Responsibilities :
Qualifications
Preferred Skills
Skills Required
Data Management Specialist, Operations Management, Data Management, Administrative Skill, Event Planning, Reporting
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Support Specialist • Gurgaon / Gurugram