Community Manager

Job Description – Community Manager

Location : Noida

Experience : 4-5 years

About the Role :

We are seeking a dynamic and creative Community Manager to build, nurture, and engage our growing online and offline community. As a key liaison between our brand and audience, you will shape conversations, foster relationships, and ensure a vibrant community aligned with our media company's values and objectives. The ideal candidate will be a skilled communicator, with a deep understanding of social media and community engagement strategies.

Key Responsibilities :

• Community Building :

○ Identify and cultivate target communities, both online and offline. ○ Develop and implement strategies to attract and retain active community members.

○ Foster a positive and inclusive community environment.

○ Actively participate in community discussions and forums.

○ Respond promptly to community inquiries and feedback.

○ Organize and host online and offline events, such as webinars, workshops, and meetups.

○ Encourage community members to participate in collaborative projects and challenges.

○ Develop and implement community engagement strategies to foster brand loyalty and grow our audience base.

○ Draft and execute monthly engagement plans based upon the platform Polls, QnA, Contest and many more

○ Actively monitor, respond and manage interactions across all social media platforms, forums, and community channels.

Content Creation / Collaboration :

○ Partner with the content team to create campaigns and initiatives that resonate with the community.

○ Curate relevant content to share with the community.

○ Develop and execute social media strategies to increase brand awareness and engagement.

○ Monitor social media analytics to measure the impact of community initiatives.

Analytics and Reporting :

○ Track key metrics to measure community growth and engagement.

○ Use data insights to inform future community strategies.

○ Monitor community metrics (engagement, growth, sentiment) and report on key trends and insights.

○ Use data to identify areas for improvement and develop actionable plans.

Moderation and Compliance :

○ Ensure that all user-generated content is moderated and adheres to community guidelines and brand standards.

○ Address and resolve escalations or conflicts diplomatically.

Networking and Advocacy :

○ Build relationships with key influencers, advocates, and partners to strengthen the community presence.

○ Represent the company at industry events, panels, or media-related gatherings to increase visibility.

Key Skills and Qualifications :

Skills :

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Skills Required

Linkedin, community management, instagram , Youtube, Google Analytics, Twitter, hootsuite, Social Media Marketing