Management Trainee- Community Manager – Genome

Responsibilities

Deliver learner experience at Transform and Solidify stages in the Genome BITS ( Because, Immerse, Transform, and Solidify) journey.

Proactive planning and scheduling for Transform and Solidify across skills and proficiencies.

Administrative set up of Guru Connects, Large Scale Guru Connects, Guru Forum, and Solidify readiness.

Moderate Transform sessions actively engage with learners and Master Gurus / Gurus.

Manage learner engagement - proactive nudging of learners to join and participate in Transform sessions.

Manage Master Gurus and Gurus experience for assigned skills and proficiencies.

Curate Solidify tasks from Master Gurus and Gurus, and work with Knowledge Managers to create tasks as per guidelines.

Manage Solidify operations on the Solidify Platform - task creation and upload, tracking learner peer reviews proxy reviews, and timely reporting.

Leverage data and insights to enable wave completion for assigned skills and proficiencies.

Leverage data and insights to track the health of assigned skills and proficiencies (planned vs. scheduled scheduled vs. conducted vs. cancelled attended vs. no shows etc.)

Adherence to standard operating process (SOPs) and process audits.

Meet operation metrics, SLA, targets and KPIs (e.g. adoption, access, ratings, feedback etc.)

Qualifications we seek in you!

Minimum Qualifications

Graduates

Knowledge about Learning Industry

Knowledge of PowerBI and DevOps

Collaboration tools like Zoom, Teams, etc.

Agile (Beginner / Intermediate) preferred

Preferred Qualifications / Skills

Learning agility - be willing to learn new skills and adapt to an innovative platform

Analytical mindset

Excellent written, verbal communication and presentation skills - English

Strong problem-solving skills to work effectively in a team environment

Internal / external stakeholder management

Reporting and escalation handling

Outstanding collaboration and interpersonal skills

Self-learning and development

Excellent MS office skills - Intermediate Excel skills (v-lookup, h-lookup, pivot, macro-creation), mail merge, dashboard creation and presentation skills, etc.