Customer Relationship Executive

We seek a proactive Customer Relationship Executive to elevate customer engagement and satisfaction at Rorosaur Foodtech Private Limited. As a Customer Support Executive, you will be at the forefront of our customer interactions, managing our customer database, ensuring order fulfillment, and proactively gathering feedback to enhance the user experience. You will also play a pivotal role in recovering abandoned carts, addressing customer queries on social platforms, and guiding first-time users through our product offerings. Your ability to effectively communicate in Hindi and provide exceptional support will directly impact our customer loyalty and drive repeat business. This is a great opportunity to be part of a team that values customer relationships and is dedicated to providing top-notch support.

Job Details :

Job Title : Customer Relationship Executive

Location : Hyderabad

Languages : Excellent Spoken English and Hindi

Experience Required : 0-1 Years

Salary Range : 2.5 to 3.5 Lakhs per Annum

Educational Qualification : Bachelor's Degree in Business Administration or Commerce

Responsibilities

Customer Relationship Management

• Maintain and update the customer database with accurate information.
• Implement customer engagement strategies to foster long-term relationships.
• Analyze customer data to identify trends and improve customer service.
• Track customer interactions and feedback to enhance service quality.
• Manage customer profiles and preferences to personalize communication.
• Collaborate with the sales and marketing teams to align customer engagement efforts.

Order Management and Fulfillment

Customer Query Resolution and Support

Social Media Engagement

Abandoned Cart Recovery and Feedback Collection

Skills Required

Order Management, Customer Relationship Management