Customer relationship executive (Woman)

Job Description

Location : Hyderabad

Reporting to : Owner (Anand Gupta)

Role Overview

We invite an experienced Senior CRM – Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.

Key Responsibilities

• Personally handle repeat customers and walk-ins needing special attention
• Resolve complaints, negotiations, and delicate escalations
• Train the team on customer engagement and luxury follow-ups
• Host weekly one-on-one coaching and team updates
• Maintain brand loyalty through relationship-building
• Support performance tracking and incentive design

Requirements

Compensation : Competitive salary (50,000 TO 1,00,000)+ performance incentives, standard leaves & holidays.

Skills Required

Negotiation, Performance Tracking, Customer Engagement