Customer Relationship Management Manager

Summary

Vaishnaoi Group is a diversified business establishment with a 25-year legacy. We're looking for a CRM Manager who can lead efforts to maintain and enhance customer databases, develop targeted communication strategies, and optimize customer engagement to drive sales and retention

Role Description

• Develop and execute CRM strategies to enhance customer engagement, retention, and satisfaction while contributing to overall business growth.
• Oversee the management and maintenance of customer databases, ensuring data accuracy, cleanliness, and compliance with data protection regulations.
• Utilize CRM data to segment customers and create targeted marketing campaigns and communications.
• Build and update customer profiles to better understand their preferences, behaviors, and needs.
• Plan, execute, and monitor CRM campaigns across various channels, including email, SMS, and social media, to nurture leads and drive conversions.
• Gather and analyze customer feedback through surveys, feedback forms, and other channels to identify areas for improvement.
• Track and report on CRM performance metrics, including customer acquisition, conversion rates, and customer lifetime value (CLV).

Qualifications

Skills Required

crm software