Customer Relationship manager role

Description

We are seeking a motivated Customer Relationship Manager to join our team in India. The ideal candidate will have 0-2 years of experience in customer service or relationship management, with a passion for fostering positive relationships and enhancing customer satisfaction.

Responsibilities

• Manage and nurture relationships with customers to enhance satisfaction and loyalty.
• Act as the primary point of contact for customer inquiries and concerns, providing timely and effective solutions.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure customer needs are met and exceeded.
• Develop and implement strategies to retain customers and increase sales opportunities.

Skills and Qualifications

Candidate needs to be well versed in Hindi and English

No Gender Preferences

Persons with Disabilities also welcome

Skills Required

crm software, Data Analysis, Customer Support, Lead Generation, Market Research, Email Marketing, Social Media, Product Knowledge, Time Management