SR. OPERATIONS ANALYSIS SPECIALIST

About The Role

OSTTRA India

The Role : Operations Analysis Specialist

The Team : The triResolve Client Services team is the first line of contact for our clients with regards to the delivery of the triResolve OTC derivative portfolio reconciliation service. The Client services rep will provide support to our clients and work closely with the product, business, development and sales teams globally.

The Impact : Client Services is responsible for the smooth and timely running of the triResolve service. This team of dedicated staff is in continuous dialogue with major financial institutions worldwide, as well as other internal departments, with regards to features and upcoming events as well as any changes or developments to any aspects of the service such as, for example, the specification of the data that the subscribers will send or receive, or how the service integrates with other services or utilities in the OTC Derivatives space. Similarly, Client Services must continually stay abreast of any market or client events, activities or changes that potentially affect our service or our clients' use of our offering or ability to participate. In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings. triResolve Client Services is responsible for client on-boarding, service delivery, customer success management as well as workflow / product and productivity improvements. This can only be delivered in close collaboration with Business Management, Product Management, Development and Sales teams.

What's In It For You

We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Tri-resolve suite of products.

This role presents an excellent opportunity to be part of an Financial crime team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.

Responsibilities

• On-boarding

○ Onboarding of new clients / funds and existing clients to new

functionality / workflows

○ Daily assistance to subscribers on all issues relating to the service (via

email, phone and in person)

○ Trade data normalisation / handling

○ Review reconciliation output; investigate and fix differences

○ Ensure structured and effective delivery of service

○ Self- education about current and upcoming market regulations and

other significant changes

○ Partnering with the Customer Success team on operational issues to

ensure a positive client experience and relationship is fostered and

maintained

○ Discuss internal requests for new functionalities to improve the product

offering

○ Assist developers and Product Management with requirements and

UAT testing as well as being closely involved in the development

Process

Skills

What We're Looking For :

Knowledge & Experience

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years : MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50 / 50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at www.osttra.com.

What's In It For You

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

For more information on benefits by country visit : https : / / spgbenefits.com / benefit-summaries

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to :  [HIDDEN TEXT] and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay-transp_%20English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Job ID : 320293

Posted On : 2025-10-13

Location : Gurgaon, Haryana, India

Skills Required

Otc Derivatives