T3 - Analyst - Operations

Our story

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values :

Champion People  - be empathetic and help create a place where everyone belongs.

Grow with purpose -  Be inspired by our higher calling of improving lives.

Be Alight -  act with integrity, be real and empower others.

It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Role Description

Analyst is an expert resource within the team responsible for ensuring we deliver timely and accurate information to all participants. Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in- Knowledge Transfer & Process Set-Up. Should work with the Leads and others to resolve participant issues also responsible for workflow management.

Responsibilities  :

• Maintain and consolidates documentation of SOPs / Operating Instructions
• Detail and accuracy in all manual processes and reporting.
• Participation in training sessions, presentations and meetings
• Ensure service accuracy through compliance, PG and SLA s.
• Ability to navigate, research, and utilize processing guidelines
• Executes Issue / Query / Workflow Resolution and ensures proper documentation and follow-up takes place.
• Ongoing client delivery of quality service / audits & First level quality check
• Actively identify, learn, share, apply and disseminate process knowledge, best practices and process improvements.
• Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery.
• Occasional extended work hours / weekends to meet deadlines
• Should be cross trained can support Peak (Cross client & group contributions)

Eligibility Criteria

Role :   Operations Support - Other

Industry Type :   IT Services & Consulting

Department :   Customer Success ,  Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   Operations Support

Education

UG :   Any Graduate

PG :   MCA in Computers, MBA / PGDM in Marketing

Skills Required

Administration, Operational Excellence, Training, Process Documentation, workflow management , Service Quality, Diversity and inclusion, Service Delivery, Management, Research