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Head of UI / UX

Head of UI / UX

ConfidentialGurugram, Gurgaon / Gurugram, India
8 days ago
Job description

Group Bayport is the personalized product partner to millions of people and organizations around the world, empowering everyone to transform ideas into reality. Group Bayport offers a growing portfolio of more than 10,000 customizable products for people, homes and businesses — from everyday items to the wildest and most specific of requests. The company backs this up with 24 / 7 customer support from design to delivery, dedicated in-house design team, state-of-the-art manufacturing and rapid turnaround times. From customized banners, displays and signs for businesses to personalized outdoor covers and home decor products for consumers, Group Bayport's house of 11 brands — including BannerBuzz, Best of Signs, Neon Earth, Tarps & All, Covers & All and PatioHQ — make high-quality personalization easy and affordable for all. A global e-commerce leader since 2011, Group Bayport has served over 1 million customers in 42 countries, with offices in Atlanta, Chicago, Pheonix, Ahmedabad, Gurgaon, Mumbai. visit www.groupbayport.com.

If you are a strategic thinker with a passion to lead Design system, UX , UI and you thrive in a collaborative and dynamic environment, we encourage you to apply. Join us in shaping the future of our brand and making a significant impact on our global market presence.

Role Summary

As the Head of Design & UI / UX , the leader will be responsible for defining and delivering the entire Design Strategy and user experience across all digital consumer touchpoints — from first impression of consumers to post-purchase digital experience . You'll be a core part of the business leadership team, responsible for shaping how the brand is experienced digitally, influencing product innovation, growth, and retention through world-class design, with high degree of localisation in global landscape.

This is a strategic and hands-on leadership role, ideal for a design leader with experience in high-growth D2C eCommerce and a passion for delivering intuitive, beautiful, and conversion-optimized experiences.

Key Responsibilities

Strategic Design Leadership

  • Define and own the digital experience vision and roadmap across all platforms (web, mobile, app).
  • Be obsessed about customers and be the voice of the user in leadership discussions
  • Bringing UX design insights to guide product and business decisions.
  • Champion a design-first culture across the company function, balancing user empathy with business outcomes.
  • Create Broad Design framework and mentor the operation across department : Product, Marketing, Brand , Creative team

End-to-End Ownership of Customer Experience

  • Map and optimize the entire customer journey from discovery, product pages, cart, checkout, post-purchase, to retention.
  • Lead experience innovation for global audiences, with adaptations for USA , UK, Canada, Australia, New Zealand
  • Create design flows for new products and new features to ensure higher adoptions
  • Growth-Driven Design

  • Collaborate with Product, Tech, Marketing, and CX to optimize funnels, increase conversions, and drive retention .
  • Partner closely with Performance Marketing and CRM teams to design CRO-optimized pages, campaign creatives, and loyalty journeys .
  • Initiate experimentation (A / B testing) with Martech team and analytics-driven design decision-making.
  • Research & Insights

  • Oversee qualitative and quantitative user research , usability testing , and customer feedback analysis.
  • Initiate localisation specific research to understand how local culture may impact and serves input to design
  • Turn insights into actionable design strategies that enhance UX and align with business growth.
  • Design Systems & Brand Consistency

  • Create and govern a unified design system across web, app, email, and paid media.
  • Ensure brand consistency in every digital interaction while staying agile to market trends and product evolution.
  • Team Building & Global Management

  • Build and lead a cross-functional, globally distributed design team (UX, UI, Visual, Research).
  • Hire top talent across regions, set KPIs, mentor team members, and ensure high design velocity and quality.
  • Work closely across different function and ensure customer first approach
  • Skills & Qualifications

  • 7+ years of experience in digital design (UX / UI), with experience in leading cross-functional teams.
  • Experience in D2C, eCommerce, with a global consumer brand experience.
  • Strong understanding of Brand and its impact on design and user journey
  • Strong understanding of customer lifecycle , behaviour analytics, and funnel design.
  • Proven track record in designing high-converting, mobile-first experiences .
  • Expertise with Figma, Adobe Creative Suite, GA4, Hotjar, CRO tools (Adobe Target, VWO) .
  • Comfortable working with or alongside product and engineering teams – basic understanding of HTML / CSS / JS.
  • Strong consumer storytelling ability and Strong business acumen
  • Experience scaling a design function in high-growth D2C startup
  • Familiarity with platforms like Magento, BigCommerce, Shopify , AEM
  • Exposure to omnichannel retail, loyalty programs, and post-purchase CX optimization
  • This demand a high degree of Collaboration with Multiple function – Business , Marketing, Brand, Creative, Product ,Tech
  • Good communication with leadership and CXO.
  • Key Success Metrics

    Hard KPIs :

  • Increase in overall site conversion rate (CR)- Co-own with CRO head
  • Increase in PDP Add to Cart (ATC) with effective UI optimisation – Co-own with Business heads
  • Increase Cart to checkout (C2C) by optimising journey funnels- Co-own with product managers & Business heads
  • Decrease in cart abandonment and bounce rates by optimising exit funnels – Co-own with Marketing Director
  • Increase upsell, cross-sell, and repeat purchase uplift & RFM metric – Co-own with RFM head
  • Growth in customer satisfaction (CSAT, NPS)- co-own with Brand head
  • Soft KPIs :

  • Create impact on Brand by actively bringing regional flavour in Design, UI / UX
  • Create a transformation organisation with design first culture across Brand, Product, Creative
  • Design delivery velocity and campaign support turnaround
  • Multi-function team engagement, retention, and adoption of design system
  • Show more

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    Skills Required

    Css, Js, Shopify, Ux Design, Aem, Bigcommerce, Html, Figma, Magento, Adobe Creative Suite, adobe target

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    Head Of • Gurugram, Gurgaon / Gurugram, India

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