Oracle Cloud HCM Payroll Lead

The Role

We are looking for a highly skilled and motivated Oracle Cloud HCM Payroll Lead to join our expanding Managed Services team in India . This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.

You will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions. A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

You will :

• Lead and manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
• Work hands-on as a senior Oracle Cloud Payroll consultant , triaging, diagnosing, and resolving complex client issues across Payroll and related modules
• Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
• Act as the subject matter expert on Oracle Cloud Payroll , providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
• Supervise and contribute to quarterly Oracle Cloud release cycles , including impact analysis, regression testing, deployment, and communication of relevant changes to clients
• Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment
• Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
• Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
• Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
• Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
• Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement
• Provide strategic input into the ongoing development and structure of the India Managed Services team
• Act as a key liaison between India and UK teams , ensuring seamless collaboration and shared ownership of outcomes

All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

Person Specification | Skills and Experience (Essential) :

Qualifications : (Essential)

Person Specification | Skills and Experience (Desirable) :