Senior Manager Technology Transformation [T500-20252]

Key Responsibilities :

Champion the vision, strategy, and execution of transformative initiatives that deliver impactful outcomes and elevate the employee experience.

Develop and implement robust measurement frameworks to assess and drive progress on complex, high-priority projects.

Lead cross-functional collaboration to proactively address challenges on multifaceted initiatives, ensuring seamless stakeholder alignment.

Leverage customer insights and feedback to continuously refine strategies and enhance business solutions.

Cultivate and maintain strategic relationships to identify opportunities for innovation and deliver superior products and services.

Direct and mentor a dynamic team, managing individual performance through regular coaching, development planning, and navigating the complexities of a global, matrixed organization.

Effectively guide stakeholders through transformational change journeys by communicating strategies and driving adoption of new initiatives.

Anticipate and articulate the impacts of change, providing clear communication to support the successful transition and sustainability of new processes.

Serve as a key change agent, championing adoption of innovative practices and fostering a culture of continuous improvement.

Deliver comprehensive analysis of current and future state workstreams, clearly articulating the value and impact of proposed solutions to inform strategic decision-making.

Requirements :

Bachelor's degree or advanced degree in Business, Marketing, Communications, Computer Science, Engineering, or related field or equivalent experience

10+ years of technology project management or delivery management experience including :

4+ years of direct people management experience, leading high performing and engaged teams

1+ years in transformation experience in people, process or technology transformation

Experience with change management, business analysis, or process analysis

Proven expertise in spearheading people-centric or transformational initiatives, encompassing areas such as inclusion and belonging, skills development, talent acquisition, organizational transformation, and overall talent optimization

Experience leading the people side of change for technologists

Proven experience leveraging customer insights and feedback to continuously refine strategies and enhance business solutions

Experience working to define, collaborate and deliver outcomes

Excellent communication skills, both orally and in writing

Experience communicating with a wide spectrum of cross-functional stakeholders, including executives, and influencing without authority

Strong business and technology acumen

Organizational agility

Preferred :

Understanding of product team practices

Experience leading matrixed teams

Experience supporting multi-geographical teams

Experience working on a technology delivery team

About Best Buy :

Best Buy™ India is a vibrant hub of tech talent, where we're driving innovation and accelerated business outcomes for Best Buy, our customers, employees and partners every day. Our inclusive culture empowers you to learn, grow, collaborate, and make a real impact.

Best Buy is North America's No. 1 tech specialty retailer, with approximately $42 billion in annual revenue and 85,000 employees worldwide. Our purpose is to enrich lives through technology, and we do that by helping personalize and humanize technology for millions of customers in our stores, online and in their homes. We're solving real human needs and helping serve our customers, employees, and partners in new ways every day.

This position is based in Bengaluru.

Best Buy™ India operates under a hybrid work model (in office / remote) with an expectation for employees to be in the office three days a week – Generally, Tuesday, Wednesday, and Thursday.

As a global organization, maintaining collaboration across the globe is a key proposition. Within the framework of established guidelines, employees may be required to engage in extended hours during critical periods.

All employees at Best Buy™ India work for BBY Services India LLP, which is owned by subsidiaries of Best Buy Co. Inc.