Senior Manager - Transition

Role Purpose :

To lead and manage the end-to-end transition of new facilities management contracts and ensure robust engineering operations across all sites. This includes planning, mobilization, governance, asset onboarding, and technical performance assurance across the client portfolio.

Key Responsibilities :

Transition Management

• Lead transition projects for new client accounts in FM, ensuring zero service disruption and adherence to contract SLAs.
• Develop detailed mobilization plans including HR, procurement, technology, SOPs, and compliance.
• Coordinate with cross-functional teams (finance, HR, procurement, legal, ops) to ensure all elements of transition are aligned.
• Stakeholder management : Act as the primary liaison between client, internal teams, and third-party vendors during mobilization.

Engineering & Technical Operations

Team Leadership & Development

Client Engagement & Reporting

Key Result Areas (KRAs)

KRA

Measurement Metric

Successful Transitions

% of transitions completed on-time and within budget with 0 disruptions

Engineering Uptime

Equipment availability >

99.5%

Compliance & Safety

100% statutory compliance, zero safety violations

Asset Performance

PM completion rate >

98%, Breakdown rate

Client Satisfaction

CSAT score >

8.5 / 10 post-transition and technical audits

Cost Optimization

Energy savings initiatives, AMC negotiations, lifecycle cost savings

Team Management

Training hours per employee, retention rate of technical team

Innovation & Technology

Implementation of BMS, CAFM utilization %, digital dashboards adopted

Key Skills & Experience Required

Skills Required

Team Leadership, Transition Management, Procurement Planning, Technical Operations, Client Engagement, Reporting