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Client Manager

Client Manager

ConfidentialDelhi, India
7 days ago
Job description

At Enterprise Minds , we empower businesses through intelligent systems, data-driven solutions, and agile digital transformation. Headquartered in San Ramon, California, with thriving tech hubs in Hyderabad and Pune , we are a fast-growing company redefining how AI, ML, and automation drive real-world results.

Why Work with Us

  • Innovation-First Culture : Collaborate on AI / ML, digital twins, and cloud engineering projects that make a real difference.
  • Career Growth : Work alongside industry experts and access continuous learning opportunities.
  • Global Impact : Deliver mission-critical solutions for enterprise clients worldwide.
  • People-Centric Environment : Enjoy work-life balance, mentorship, and a supportive team culture.

Role Profile : Client Manager – Account Mining (IT Services)

Location : Delhi, India

Job Type : Full-Time

Department : Client Success / Sales

Reports to : Head of Client Success / Sales Director

Role Objective :

As a Client Manager – Account Mining , you will be the strategic liaison and single point of contact (SPOC) for key clients. Your primary focus will be nurturing long-term relationships, uncovering upsell and cross-sell opportunities (account mining), and ensuring smooth onboarding and ongoing support for clients within our IT services business.

Key Responsibilities :

Client Management & SPOC

  • Act as the dedicated point of contact for assigned clients, ensuring high satisfaction and proactive communication.
  • Understand the client's business goals, technology landscape, and pain points to tailor services and support.
  • Conduct regular review meetings, performance updates, and feedback sessions.
  • Account Mining & Growth

  • Identify and pursue opportunities for upselling and cross-selling IT services and solutions.
  • Collaborate with internal technical and sales teams to develop value-driven proposals.
  • Track account growth metrics and ensure alignment with revenue targets.
  • Client Onboarding & Transition

  • Own the end-to-end client onboarding process including kickoff meetings, documentation, and system access coordination.
  • Ensure clear communication of project scope, expectations, and timelines.
  • Seamlessly transition clients to operational support teams post-implementation.
  • Sales & Support Collaboration

  • Work closely with the pre-sales and technical teams to align solutions with client requirements.
  • Assist with RFP responses, proposal development, and solution demos.
  • Escalate and resolve client issues in collaboration with service delivery and support teams.
  • Reporting & Documentation

  • Maintain accurate CRM records of client interactions, opportunities, and support tickets.
  • Provide internal reporting on account health, risks, and growth forecasts.
  • Candidate Profile : Qualifications :

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • MBA is a plus.
  • Experience :

  • 7-12 years of experience in client / account management, preferably in IT services or solutions.
  • Proven track record of account mining and expanding client relationships.
  • Skills :

  • Strong interpersonal and communication skills.
  • Ability to identify business needs and align them with technical solutions.
  • Proficiency in CRM tools (e.g., Salesforce, Zoho), MS Office Suite, and collaboration tools (e.g., Teams, Slack).
  • Project coordination or delivery experience is a plus.
  • Skills Required

    Salesforce, CRM Tools, collaboration tools, Ms Office Suite, Slack, Zoho

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