Calling & Operations Executive - WarehouseConfidential • Delhi, India
Calling & Operations Executive - Warehouse
Confidential • Delhi, India
3 days ago
Job descriptionAssist in daily warehouse tasks such as basic coordination with packing staff, dispatch team, and inventory support. Ensure smooth order flow - from packing to handover - by monitoring and leading daily operations. Communicate with courier partners for pickups, returns, or delivery-related issues. Maintain basic documentation such as order sheets, dispatch lists, and inventory updates. Support the warehouse team in any operational requirements to ensure timely order processing. 0–2 years experience in telecalling, customer service, telesales, or operations (freshers welcome). Good English is mandatory Strong communication, listening, and customer-handling skills. Persuasive and empathetic personality with the ability to handle objections. Basic computer knowledge (Excel, call logs, CRM entries). Ability to multitask between calling and operational tasks. Responsible, punctual, and comfortable working from a warehouse environment. Opportunity to grow in both customer support and operations. Friendly and supportive work environment. Exposure to end-to-end eCommerce operations.
About Us
Weldots is a fast-growing eCommerce brand committed to delivering exceptional customer experience and smooth order operations. We are looking for a proactive and well-spoken Calling & Operations Executive who will handle customer calling (cart recovery & support) as well as assist in day-to-day warehouse operations from our Wazirpur facility.
Key Responsibilities
Customer Calling & Cart Recovery
- Make outbound calls to customers who have abandoned carts or pending orders.
- Understand customer concerns and resolve product or order-related queries.
- Persuade customers to complete their purchase by explaining offers, discounts, and product benefits.
- Maintain call logs, track follow-ups, and record conversions accurately.
- Share customer feedback and insights with operations and marketing teams.
Warehouse & Operations Support
Qualifications & Skills
Why Join Us
Skills Required
Customer Service, Operations, Telesales, Telecalling, Excel, Crm
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