CRM Executive
ConfidentialGurgaon / Gurugram, Kolkata30+ days ago
Job descriptionAssist clients in navigating the e-commerce platform, placing orders, and managing transactions. Monitor order statuses and ensure timely updates are provided to clients. Handle client complaints and resolve issues related to orders, payments, or platform usage efficiently. Coordinate with internal teams to address concerns. Identify opportunities to recommend products and services based on client preferences and past purchases. Promote new launches, discounts, and personalized offers to drive sales. Maintain accurate records of client interactions, feedback, and order history in the CRM system. Update Daily Sale Report accurately. Gather and analyze client feedback to improve service quality and platform usability.
Key Responsibilities :
Client Engagement :
- Act as the primary point of contact for clients, addressing inquiries and providing solutions promptly.
- Proactively build and maintain strong, long-term client relationships.
Order Management :
Issue Resolution :
Upselling & Cross-Selling :
Data Management :
Client Feedback :
Skills Required
Crm, Data Management, issue resolution , Order Management, Client Engagement
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Crm Executive • Gurgaon / Gurugram, Kolkata
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