CRM Solutions Engineer

About PaySprint

PaySprint is a B2B BankingFinTech company transforming financial services throughcutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growingstartup making a meaningful impact in the fintech space.

Our flagship products—SprintOPN, SprintNXT, SprintVerify, and SprintEXcrow—empower businesses to streamline payments, simplify verification, and secure high-value transactions. At the core is our Unified Open API Platform, designed to reduce operational complexity and provide a seamless experience for developers and partners.

With over 200 APIs and 1,000+ active partners, we're bridging the gap between businesses, banks, and customers—especially in underserved regions. From flexible banking partnerships to round-the- clock supportand smooth digitalonboarding, PaySprint ensuresa reliable and frictionless experience for all stakeholders. For more information about our products, values, and team, please visit our website : paysprint.In

Job Details

Position : CRM Operations Executive Location : New Delhi

Type : Full-time

Work Mode : Work from office Experience Level : 2-3 years

Role Overview

We are seeking a detail-oriented and technically sound CRM Operations Executive to manage and optimize our day-to-day CRM operations using Zoho CRM . The ideal candidate will ensure CRM system integrity, data quality, user support, developing flow in CRM, fix the bug and workflowautomation to enhancecustomer lifecycle management and sales funnel flow along with other business performance requirements.

Roles and Responsibilities

• Administer and maintain Zoho CRM, includinguser roles, permissions, workflows, dashboards, and validation rules.
• Monitor and enhance CRM data qualitythrough routine audits,cleansing, and deduplication.
• Moniter end to end Zoho applications and handle queries to devlop and implement
• Provide CRM user support : onboard / offboard users, conducttraining sessions, and resolve functional issues.
• Build and optimize automation processes, Blueprints, and workflows based on business requirements.
• Generate regular reports and dashboards to track KPIs and supportdecision-making.
• Create and maintain updatedSOPs, user guides,and documentation.
• Collaborate with Zoho supportor external vendorsfor resolution of technical issuesor new feature integrations.
• Align CRM functionalities (Zoho Products) with evolvingbusiness needs, supporting process enhancements and change requests.
• Ensure adherence to data privacy, compliance, and governance guidelines.
• Act as the first line of support, escalating technical issues to IT or vendors when required.

Qualifications and Experience

Why Work With PaySprint?