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Sales & CRM Executive

Sales & CRM Executive

ConfidentialGurugram, Gurgaon / Gurugram, India
5 days ago
Job description

Essential Duties & Key Responsibilities A. Furniture Sales (70%)

  • Drive premium furniture sales by understanding client requirements, design preferences, and lifestyle needs.
  • Meet clients (virtually or in person) at the iFUR Experience Centre or their homes to pitch personalized furnishing solutions.
  • Recommend ideal furniture collections and customization options within customer budgets.
  • Manage the complete sales journey — from consultation and quotation to negotiation and order closure — ensuring transparency and trust.
  • Build strong relationships with walk-in clients, architects, and interior designers to generate referrals and repeat business.
  • Coordinate with Design, Production, and Logistics teams to ensure timely and high-quality delivery.
  • Prepare commercial proposals, documentation, and contracts for confirmed orders.

B. Customer Relationship Management (30%)

  • Own the client relationship from inquiry to post-delivery support.
  • Act as a single point of contact for premium customers, ensuring a seamless and delightful experience.
  • Handle escalations with empathy and professionalism, ensuring timely resolution.
  • Coordinate with Finance and Operations teams for payments, dispatches, and delivery schedules.
  • Maintain accurate client data, communication logs, and reports in the CRM system.
  • Collaborate across departments (Marketing, Production, Finance, Logistics) to ensure smooth execution and customer satisfaction.

    • What You Bring :

  • 1+ years of experience in furniture, interiors, or premium retail sales .
  • Strong communication and interpersonal skills.
  • Passion for design, décor, and creating happy customer experiences.
  • Organized, proactive, and goal-driven personality.
  • If you love connecting with people and believe every home deserves furniture that tells a story — we'd love to meet you.

    • Skills Required

    Customer Relationship Management

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    Sales Executive • Gurugram, Gurgaon / Gurugram, India