Customer Service Representative

Customer Support Executive / Team Lead Experience Required : Customer Support Executive : 0–2 years Team Lead : 4–6 years (with team management experience) Key Skills & Requirements : Empathy : Understand and address customer concerns with patience and care. Product Knowledge : Deep understanding of our product / services to offer effective support. Problem-Solving : Quickly identify issues and provide timely resolutions. Project Management : Manage multiple tasks and customer accounts efficiently.. What You'll Do : Customer Onboarding : Guide new customers through the setup process to ensure a smooth and positive start. Customer Engagement : Maintain regular communication to understand client needs, address concerns, and share updates about new features and enhancements. Renewals & Retention : Proactively manage customer renewals, showcase product value, and reduce churn. Customer Advocacy & Feedback Loop : Represent the voice of the customer internally by sharing feedback with the product and marketing teams. Upselling & Cross-Selling : Identify and recommend suitable add-on features or services to maximize customer value. Metrics & Reporting : Track and report on key success metrics like CSAT, NPS, churn rate, and product usage to ensure a measurable impact on customer satisfaction. Issue Resolution : Resolve escalations quickly while maintaining strong, positive customer relationships. Ideal Candidate Profile : Strong interpersonal and communication skills Job Types : Full-time, Permanent Pay : ₹20, ₹30,000.00 per month