E-Commerce Automotive Spare Parts Customer Service Representative

Newparts, Inc.Kalyan-Dombivli, IN

30+ days ago

Job description

Job Description : Automotive Customer Service Representative

Location : Remote (North American Hours)

Desired Skills and Experience :

Education : Bachelor's degree in Engineering
Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities :

Manage daily customer requests through a shared mailbox and provide member support across multiple channels.

Ensure customer satisfaction by addressing complaints and inquiries promptly.

Conduct product sales and process returns and related requests.

Identify and assess customers' needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

Maintain records of customer interactions, comments, and complaints.

Provide feedback to management regarding customer issues, concerns, and emerging trends.

Adhere to communication procedures, guidelines, and policies.

Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.

Develop and document knowledge into useful content.

Continuously enhance knowledge of products and services.

Achieve or surpass performance targets.

Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills :

Demonstrated experience in customer service.

Automotive repair, parts, and component knowledge (required).

Technical or engineering experience.

Proficiency in English.

Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.

Ability to multitask, prioritize tasks, and manage time efficiently.

Maintain a positive, empathetic, and professional demeanor with customers.

Customer-centered approach with adaptability to various customer personalities.

Teamwork skills for working with team members and other departments.

Ability to work remotely in shifts aligned with market operational hours.

Digital literacy.

Willingness to achieve goals and pursue self-improvement.

Capability to perform effectively under pressure.

Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

Create a job alert for this search

Customer Service • Kalyan-Dombivli, IN

Related jobs

Promoted

Ecommerce Manager – D2C FMCG Brand – Exp : 04 years + WIPRO Partnered - Package 18 LPA

Soulflower Co Ltdmumbai, maharashtra, in

Sunday to Friday, week off on Saturday (6 full days).Do not apply without relevant experience.We are looking for a dynamic and detail-oriented. The ideal candidate will have hands-on experience in o...Show moreLast updated: 30+ days ago

Promoted

Account Manager – Amazon & E-commerce Advertising Platform

Hectorthane, maharashtra, in

Hector is a next-generation advertising platform built to simplify and scale Amazon and e-commerce advertising.We help brands run smarter campaigns through automation, Amazon Marketing Cloud (AMC) ...Show moreLast updated: 14 days ago

Promoted

Marketplace Ecommerce Manager

Yugen Consulttingnavi mumbai, maharashtra, in

Product Listing & Optimization.Ensure all products are listed with high-quality images, compelling descriptions, and optimized keywords. Conduct A / B testing for product titles, bullet points, and de...Show moreLast updated: 30+ days ago

Promoted

Ecommerce Manager

Haus & Kindermumbai, maharashtra, in

To drive sales growth, profitability, and brand visibility on Amazon, Myntra, Flipkart and other Marketplaces by managing day-to-day operations, strategic planning, and relationship management with...Show moreLast updated: 30+ days ago

Promoted

Business Development Manager – Cross-Border eCommerce

DMSMatrixThane, Maharashtra, India

Location : Thane, Mumbai (Work from Office).Commerce seller onboarding, marketplace operations, or sales at an agency / marketplace. Commerce, Export, SaaS, Logistics.DMSMatrix is a fast-growing cross-...Show moreLast updated: 27 days ago

Promoted

Ecommerce Manager

The Face Shop India OfficialWorli, Maharashtra, India

The Face Shop is one of our esteemed brands.We are dedicated to delivering high-quality skincare products to enhance our customers' beauty and well-being. We are currently seeking a Creative Lead fr...Show moreLast updated: 5 days ago

Promoted
New!

Customer Service Sales Representative

Goodflame Appliancesnavi mumbai, maharashtra, in

Built for those who value both form and function, every Goodflame product embodies innovation, durability, and timeless aesthetics. From high-efficiency cooktops to state-of-the-art chimneys and bui...Show moreLast updated: 4 hours ago

Promoted

Account Manager

OrbitShift.AIdombivli, maharashtra, in

Must be comfortable working late hours, as the main geography is the USA.OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders ...Show moreLast updated: 30+ days ago

Promoted

Senior Manager Ecommerce

Solino Home Private Limitedmumbai, maharashtra, in

Solino Home is a destination for stylish and affordable luxury table linens, curtains, kitchen, bath, and home textiles.Committed to crafting home textiles that are easy to care for, durable, and a...Show moreLast updated: 30+ days ago

Promoted

Patient Service Representative

Tripledombivli, maharashtra, in

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 6 days ago

Promoted

Industrial Sales And Marketing Executive (Male)

E-Con Packaging Pvt. Ltd.Male, maharashtra, in

Finding lead and tapping prospect in the market.Pre Sales efforts and completing the marketing process and finalizing the order. Serving existing customer as allocated and enhancing positive experie...Show moreLast updated: 3 days ago

Promoted

Quick Commerce Manager

Conscious Foodmumbai, maharashtra, in

Support to develop overall strategy for Hyperlocal platforms : Blinkit, Zepto, Instamart.Mandatory Experience : Proven track record in entrepreneurship / project management / brand management / categ...Show moreLast updated: 30+ days ago

Promoted
New!

Customer Relationship Manager

HnH Placement Pvt. Ltd.mumbai, maharashtra, in

Urgent Requirement for a Real Estate Giant in Mumbai.Job Title : Customer Relationship Managers CRM (AM / DM level) - Real Estate. Experience Required : 4 to 6 years of CRM experience with any organiza...Show moreLast updated: 4 hours ago

Promoted
New!

Associate Digital Merchandiser [T500-21374]

Albertsons Companies Indiadombivli, maharashtra, in

About Albertsons Companies Inc.As a leading food and drug retailer in the United States, Albertsons Companies, Inc.Our well-known banners across the United States, including Albertsons, Safeway, Vo...Show moreLast updated: 4 hours ago

Promoted

E-commerce Executive

Techieworkkmumbai, maharashtra, in

Digital Marketing Executive for Amazon & Flipkart is the one who will be responsible for managing new client onboarding, creating & optimizing product listings, and handling daily seller account op...Show moreLast updated: 30+ days ago

Promoted

Performance Marketing Manager – B2B

Work Store LimitedWorli, Maharashtra, India

LIMITED is a leading distributor of premium commercial and industrial solutions in India.We are the exclusive partner for globally renowned brands including. Lindhaus & Fimap Cleaning Machines.Our m...Show moreLast updated: 5 days ago

Promoted
New!

Buyer - Ecommerce Company

Acme Servicesthane, maharashtra, in

Hiring for Associate / Assistant Manager for leading Fashion E-Commerce Company.Designation – Asst / Associate Mgr.Manage inventory flow for the entire category, ensuring availability of top-selling s...Show moreLast updated: 5 hours ago

Promoted

Senior Sales Development Representative – North America Market

Algonomydombivli, maharashtra, in

Job Title : Senior Sales Development Representative – North America Market.At Algonomy, we power the world’s leading retail and e-commerce brands with AI-driven personalization solutions.We’re on a ...Show moreLast updated: 30+ days ago