Customer Service Representative

SafeGold is India's largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets.

We've been consistently recognised for our growth and impact :

#9 in 2023 ET Growth Champions (India)

#9 in 2024 FT High Growth Companies (Asia)

Job Description

• Answer calls / emails professionally to provide information about products and services, obtain details of complaints / services.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Assisting in KYC verifications checks for customers.
• Provide resolution on disputed transaction.
• Promptness in handling escalations / queries raised by customer.
• Provide excellent customer service at all times
• Maintain a friendly manner and calm, positive manner when handling complaints

Skills Must have

Good to have

Qualifications

Working Days

Skills Required

Banking Background, Customer Service, Stock Management, Email Handling