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Customer Service Representative

NIITMumbai, Maharashtra, India

30+ days ago

Job description

Job Opening : Customer Service Executive Wipro (US Healthcare Process)

Location : Aeroli, Mumbai

Shift : Night Shift (Starts at 5 : 30 PM)

Drop Facility Available

NIIT is hiring Customer Service Executives for Wipro one of the leading names in global IT and business services. If you're passionate about communication, delivering top-notch service, and ready to work in a dynamic environment – we want to hear from you!

Key Responsibilities

Handle inbound and outbound calls for US-based healthcare clients
Provide accurate, courteous, and professional assistance
Maintain detailed call records and follow standard operating procedures
Meet performance metrics including quality, accuracy, and customer satisfaction
Display strong listening and communication skills
Flexibly adapt to rotational shifts

Communication Skills Required

Clear and confident voice clarity

Neutral accent suitable for international callers

High fluency in English

Strong command over grammar and sentence structure

Eligibility Criteria

Freshers are welcome

Candidates with 6 months or more experience preferred

Prior experience in a call center / BPO will be an added advantage

Graduation is not mandatory.

Candidates from B.Tech, IT, and MBA backgrounds are not eligible .

Strong communication skills, willingness to learn, and a proactive attitude are highly v

Why Join Us

Work with a reputed global brand – Wipro

Opportunity to grow in the US healthcare domain

Night shift with safe and reliable drop facility

Training and support from NIIT, a leader in workforce development

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Customer Service Representative • Mumbai, Maharashtra, India