Customer Service Representative - Financial Services - Voice

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a  Customer Service Representative – Financial Services - Voice  working onsite in Mumbai, Maharashtra you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our  Great Place to Work®  certification in India says it all!

Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10 : 30 am and 4 pm. Visit TTEC Mumbai at 403 & 404, Nesco IT Park. If you're considering relocation, we also provide virtual interviews.

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind In this role, you'll will act as the customers' first point of contact, ensuring their experience is delightful and productive. You will demonstrate confidence in making quick, accurate decisions, using independent judgment to address unfamiliar customer needs. Building and maintaining great customer relationships will be a key aspect of your responsibilities, along with determining when inquiries should be escalated. Your goal will be to provide timely and effective resolution of customer issues, exceeding customer satisfaction goals.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using via verbal & written communication

What You Bring to the Role

What You Can Expect

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

Skills Required

Customer Service Representative, Customer Service, Chat, Customer Service Voice