Service Desk L2

ConfidentialNoida

30+ days ago

Job description

Provide technical support for operating systems, MS Office, and Outlook-related issues

Troubleshoot and resolve issues related to antivirus and DLP (Data Loss Prevention) tools including proxy agents

Prioritize and handle incidents, service requests (SR), and change requests (CR) using the helpdesk ticketing tool

Utilize incident management tools to log, track, and close issues efficiently

Communicate effectively with end users, ensuring clarity and professionalism in support interactions

Escalate unresolved issues to the appropriate teams while maintaining ownership of the incident

Ensure timely resolution in line with defined SLAs and IT support best practices

Skills Required

Operating Systems, Ms Office, Outlook, Antivirus, Dlp

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Service Desk • Noida

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