This job offer is not available in your country.

Service Desk Analyst

Tata Consultancy ServicesDelhi, India

2 days ago

Job description

Years of experience : 2-5 years

Job Location : Pune / Kochi

Must-Have

Atleast 3 years of experience handling Service Desk services.
Fluency in English (Reading, Writing, Speaking)
Understand and responds in Business Communications
Good Managerial Skill
Understanding and knowledge on IT Infrastructure.
Work in any shift (24
7)

Good-to-Have

ITIL Knowledge

Understanding and knowledge on IT Infrastructure.

Role descriptions / Expectations from the Role

1 Following are the roles and responsibilities of Service Desk Analyst

Act as Single point of contact as Customer Global Service Desk

A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.

Create / Update KBA, SOP

Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation

Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively

Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware

respond to requests for technical assistance in person, via phone, chat, web and email

diagnose and resolve technical hardware and software issues

research questions using available information resources

advise user on appropriate action

follow standard help desk procedures

log all help desk interactions

administer help desk software

follow up with customers and users to ensure complete resolution of issues

redirect problems to correct resource

identify and escalate situations requiring urgent attention

track and route problems and requests and document resolutions

resolve technical problems with Local Area Networks and Wide Area networks

prepare activity reports

inform management of recurring problems

stay current with system information, changes and updates

help update training manuals for new and revised software and hardware

train users as necessary

Create a job alert for this search

Service Desk Analyst • Delhi, India

Related jobs

Promoted

Service Desk Analyst

HCLTechNoida, Uttar Pradesh, India

INTERNATIONAL VOICE / NON VOICE is must.Excellent Communication with International Voice Support experience.Hands on experience in Mobility related Application & Desktop / General system related issu...Show moreLast updated: 30+ days ago

Promoted

Senior Service Desk Engineer

Lenovo IndiaDelhi, India

We are committed to providing exceptional 24x7 support to our customers, and this role is crucial to maintaining our high standards. As a Senior Managed Service Desk Engineer, your primary responsib...Show moreLast updated: 2 days ago

Promoted

Senior Service Desk

LogFix SCM Solutions Pvt LtdDelhi, India

Location : Bangalore (Hybrid / Remote).We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence....Show moreLast updated: 8 days ago

Promoted

Manager, IT Service Desk

Citrin Cooperman India LLPDelhi, India

The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk. This role oversees all Service Desk Supervisors and frontline sta...Show moreLast updated: 2 days ago

Promoted

Service Desk Specialist - Ticketing System

IT AISADelhi, IN

Remote

About the Role : We are seeking a motivated Service Desk Specialist to join our clients IT support team.This role is ideal for early-career professionals with 1 year ...Show moreLast updated: 30+ days ago

Promoted

Supervisor, IT Service Desk

Citrin Cooperman India LLPDelhi, India

The IT Service Desk Supervisor plays a critical leadership role in the daily operations of our global Service Desk.This position provides frontline oversight for a team of Tier 1 and Senior Agents ...Show moreLast updated: 2 days ago

Promoted

Sales Desk Specialist

Palo Alto NetworksDelhi, India

At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and m...Show moreLast updated: 8 days ago

Promoted

Help Desk Analyst

ALIANDOGhaziabad, IN

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U. For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 2 days ago

Promoted

Service Desk Analyst ( Sr. Associate )

ConfidentialGurgaon / Gurugram

What will your essential responsibilities include.Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement.Act...Show moreLast updated: 30+ days ago

Promoted

IT Service Desk Manager

Hectae Analytics and Software SolutionsDelhi, India

Haass’s IT Service Desk function.This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations.You’ll be responsi...Show moreLast updated: 2 days ago

Promoted

Partner Deal Desk Analyst

Chattershotsgurugram, uttar pradesh, in

We’re Hiring - Partner Deal Desk Analyst 🚀.Chattershots is looking for a Partner Deal Desk Analyst to support partner and reseller operations. This role is focused on validating partner deal regist...Show moreLast updated: 25 days ago

Promoted

Service Desk Analyst

ConfidentialGurgaon / Gurugram

Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement. Act as a point of contact for colleague issues throug...Show moreLast updated: 30+ days ago

Promoted

Service desk Analyst

ConfidentialGurgaon / Gurugram

Our Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications.Analysts troub...Show moreLast updated: 30+ days ago

Promoted

Service Desk Manager – Application Support

ARA Resources Pvt. Ltd.Delhi, India

ARA’s client TechGlobal (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in t...Show moreLast updated: 8 days ago

Promoted

Service Desk Specialist

Sharp BrainsMeerut, IN

Monitoring and Incident Management : .Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability. Provide first-line support for network incidents an...Show moreLast updated: 13 days ago

Promoted

BDO RISE is Hiring - Service Desk Analyst - Senior Associate - Immediate joiners Preferred

BDO RISE Private LimitedDelhi, India

Provide first-level technical support to end-users via phone, email, or in-person interactions.Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.Conduct desk...Show moreLast updated: 2 days ago

Promoted

IT Service Desk Team Lead - Incident Management

Innovatia IncDelhi, IN

Remote

Job Summary : The IT Service Desk Team Lead is responsible for overseeing the daily operations of the IT Servi...Show moreLast updated: 22 days ago

Promoted

Service Desk Specialist

EYEGLOBAL SOLUTIONS PVT. LTD.Delhi, India

Role : SAP Tech Support Exp : 1+ Yrs Role Involved : .Chat contacts Provide first-line investigation and resolution for common IT issues, including SAP-related queries such as login / access problems, na...Show moreLast updated: 2 days ago