Service Desk Management

Job Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills .

"12 DDC2A Summary :

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality service, accurately defining client issues, and leveraging your deep product knowledge to design effective resolutions. Your role will be crucial in fostering positive client relationships and ensuring their satisfaction with our services.

Roles & Responsibilities :

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in troubleshooting and resolving client issues effectively.
• Collaborate with team members to enhance service delivery and client satisfaction.
• Document client interactions and resolutions to improve future support processes.

Professional & Technical Skills :

Additional Information :