IT Service Desk Engineer (L2)
ConfidentialNoida, Delhi, Delhi NCR30+ days ago
Job descriptionAct as the Single Point of Contact (SPOC) for users seeking support with IT services under scope Acknowledge and log incoming tickets accurately through the ticketing system Classify and prioritize tickets based on severity and business impact Allocate appropriate category and sub-category for each ticket to ensure accurate routing Provide initial diagnosis and attempt resolution for standard issues Escalate unresolved or critical incidents to appropriate support teams as per escalation matrix Monitor ticket queues and follow up to ensure timely resolution within SLA Maintain clear documentation of ticket status, actions taken, and resolution details
Skills Required
It Service Desk, Incident Escalation, SPOC
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Service Desk Engineer • Noida, Delhi, Delhi NCR