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ServiceNow Architect - ITIL / ITOM

AXIOM GLOBAL TECHNOLOGIES INDIA PRIVATE LIMITEDIndia

30+ days ago

Job description

Responsibilities :

Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITOM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.
Implement technology specific best practices and standards.
Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
Proposes data model, design changes to processes and products, exerts significant latitude in determining

objectives of an assignment.

Translates requirements into functional and technical requirements.

Develop technical design documents.

Designs and develops extensions to ServiceNow data model in support of requirements towards CMDB, SACM and other modules.

Reviews and refines designs for usability, review testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.

Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.

Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.

Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.

Create well-structured test plans and coordinate testing activities.

Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.

Lead ServiceNow upgrades planning and execution.

Participate in the configuration of new applications or suites during planning, development, and roll out phases. Contribute to the strategic development of new platform customization, as needed, based on customer needs.

Maintain an awareness and understanding of technological advances; provide continuous research and assessment of new resources and technology available for ServiceNow platform.

Strong leadership skills with the ability to lead assignments / teams and mentor others and build a team.

Provide excellent customer service, leadership, communication, problem solving and decision making skills.

Demonstrate strong prioritization, time management and organizational skills.

Position Requirements :

Masters degree in Computer Science, Engineering, or other related fields

Minimum 7 years of Industry experience

Practical experience with agile Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of the business

ITIL Foundation certification is MUST

Minimum 4 years of ServiceNow Experience is MUST

Minimum 2 implementations of ServiceNow experience in Must.

Should have at least 1-2 version upgrades Experience.

Knowledge of ITIL methodologies and processes is MUST.

Extensive Service Now Administration Experience.

Knowledge and hands-on experience with Java Script and AngularJS.

Experience with advanced scripting in the ServiceNow platform in both client and server side including jelly

scripting.

Proficiency with HTML, CSS, XML.

Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, REST, LDAP, JDBC, ODBC.

Proficiency in Requirement Gathering and ability to translate that into use cases for the technical team.

Hands-on design, development and deployment experience with the ServiceNow platform

Ongoing awareness of tools, techniques and best practices related to ServiceNow and IT Service Management.

Ability to communicate effectively both verbally and in writing with both technical and non-technical staff.

Strong attention to details.

Ability to work well in a team oriented environment.

Experience with leading geographically separated customers and onshore / offshore teams Interact cross-functionally on matters that require coordination across the organization and collaborates well with other groups, voluntarily shares information

(ref : hirist.tech)

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Servicenow Architect • India

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