Job Description :
- Responsible for the overall architecture design implementation enhancements and integrity of ServiceNow applications
- Also responsible for ensuring that the solution delivered to business units are engineered in accordance with corporate architecture and infrastructure standards
- Effective communication skills both verbal and written are vital to success in the role
- Understanding user requirements and being able to translate them into the technical solution that aligns with customer expectations requires the ability to listen interpret strategize and :
- Minimum 15 years of experience in architecture, designing implementing and consulting on ServiceNow solutions
Expert in below ServiceNow Product suites :
CPQ concepts ProductServiceResource understanding Opportunity and quote flows understandingSales and Order Management SOM For Telecom SOMTCustomer Service Management CSMCSDM and CMDBIT Service Management ITSMTelecom Service Management TSMTelecommunication Network Inventory TNITelecom background with OSSBSS knowledge and preferably B2B businessExperience in Domain Separation and ITSM applicationExtensive experience across the ServiceNow core platform components security performance and complianceExtensive experience in third party integration REST SOAP Other methods Integration Hub and :ServiceNow Certified Technical Architect CTA or Implementation Specialist CIS and ServiceNow Certified System Administrator CSA and Developer CAD
Exceptional leadership skills CxO Interactions Presentation Problem Solving Critical Thinking and communication AND DUTIES :
Solution Design and Architecture : Defining the overall architecture of ServiceNow solutions including ServiceNow core platform multiple modules integrations and configurations ensuring alignment with business needs and industry best practicesTechnical Consultation and Leadership : Provide expert advice lead solution sessions and connect with clients using technical expertise and leadership skillsThought Leadership : Establish our organization as a leader in the ServiceNow ecosystem through innovation and expertiseImplementation Support : Ensure collaboration standards are maintained to translate requirements into functional ServiceNow solutionsIntegration and Automation : Designing and implementing integrations between ServiceNow and other enterprise systems leveraging Integration Hub web services SOAPREST EBonding and other integration techniquesPerformance Optimization : Ensuring the security scalability and maintainability of ServiceNow solutions including performance monitoring and optimizationQuality Assurance : Drive adherence to quality assurance best practices ensuring successful project outcomesSecurity and Compliance : Mature security solutions to meet changing compliance requirements Implement robust security measures to maintain secure client environmentsDocumentation and Knowledge Sharing : Create and share technical documentation contribute to the knowledge base and promote best practicesContinuous Learning : Keep up with ServiceNow advancements to provide innovative solutionsClient Relationships : Establish and sustain trustbased relationships with clients proactively addressing their needs and steering them toward successful resultsMentorship and Coaching : mentoring and guiding junior developers and other team members during implementations(ref : hirist.tech)