Bpo Telecaler (Outbound Process)

Key Responsibilities :

• Outbound Calling :
• Make outbound calls to a list of leads, prospects, or customers to introduce products / services, or generate leads.
• Pitch and promote services, offers, or products based on customer needs.
• Identify potential sales opportunities through effective questioning and engagement.
• Lead Generation & Sales :
• Qualify leads by understanding customer requirements and offering suitable products / services.
• Meet or exceed sales targets set by the team or management.
• Convert leads into sales by persuading customers and overcoming objections.
• Customer Engagement :
• Build rapport with customers, establishing trust and maintaining professional relationships.
• Provide clear and concise product information to customers, addressing any concerns or questions.
• Follow up on potential leads and re-engage customers to ensure conversions.
• Data Management :
• Maintain accurate records of all calls, customer information, and sales activities in CRM tools.
• Track and report on key metrics like call volume, conversion rates, and sales performance.
• Compliance & Reporting :
• Ensure all calls adhere to company policies, scripts, and compliance regulations.
• Provide regular feedback to management regarding lead quality, customer objections, or process improvements.
• Target Achievement :
• Meet or exceed daily / weekly / monthly sales quotas or lead generation targets.
• Monitor personal performance and strive for continuous improvement in sales techniques and customer interaction.

Skills Required

Outbound Calling, Sales Skills, Lead Generation, Telemarketing, Communication Skills, Cold Calling, Persuasion, Customer Relationship Management