Talent.com
This job offer is not available in your country.
Tvs & Bajaj Process (Telesales-Outbound Process)

Tvs & Bajaj Process (Telesales-Outbound Process)

ConfidentialPune
20 days ago
Job description

1. Lead Generation & Database Management

  • Data Collection :
  • Gather potential customer data through various channels, such as online forms, event participation, previous inquiries, dealership visits, or external databases.
  • Ensure accurate and up-to-date information (e.g., name, contact details, preferences, location, vehicle interests).
  • Segmentation :
  • Segment leads based on specific categories like geographic location, vehicle preference (e.g., two-wheelers, three-wheelers), or readiness to purchase.
  • Prioritize hot leads (those showing immediate interest) over cold leads (potential interest but no immediate action).

2. Initial Call / Contact

  • Call Script :
  • Use a pre-approved script to introduce the brand and the product (TVS or Bajaj).
  • Personalize the pitch based on customer information (e.g., type of vehicle they are interested in, special offers, etc.).
  • Introduction :
  • Greet the customer warmly and introduce yourself as a representative of the TVS / Bajaj brand.
  • Clearly state the purpose of the call (e.g., to inform about new vehicle models, special financing offers, promotional events, etc.).
  • Qualifying the Lead :
  • Ask open-ended questions to gauge the customer's interest, buying intent, and budget.
  • Qualify leads based on specific criteria (e.g., customer ready to purchase, seeking a test ride, interested in financing options).

    • 3. Product Pitch

  • Tailored Pitch :
  • Highlight the product benefits relevant to the customer (e.g., fuel efficiency, new model features, technology, warranty, financing).
  • Offer promotions, discounts, or seasonal offers that might interest them (e.g., cashback, EMI options, trade-in deals).
  • Addressing Concerns :
  • Be prepared to answer any questions or concerns the customer may have about the product, financing, or after-sales service.
  • Focus on delivering value and benefits tailored to their needs (e.g., a commuter looking for a fuel-efficient bike or a family looking for a three-wheeler).
  • Call-to-Action :
  • Encourage the customer to take the next step, whether it's booking a test ride, visiting the showroom, or receiving additional information via email.
  • If the customer is interested in a test ride or showroom visit, schedule the appointment immediately.

    • 4. Follow-Up Calls

  • Scheduled Follow-Ups :
  • For customers who expressed interest but did not make an immediate decision, schedule follow-up calls after a few days to check on their decision-making process.
  • Remind customers of promotional offers or limited-time discounts to create urgency.
  • Customer Retention :
  • Even if the lead does not result in an immediate sale, keep the customer engaged with relevant product updates, upcoming launches, or service reminders.

    • 5. Closing the Sale

  • Finalizing the Deal :
  • If the customer is ready to make a purchase, guide them through the buying process (e.g., provide details on financing, paperwork, delivery).
  • Offer to arrange financing options through Bajaj or TVS financial services if applicable.
  • Confirm delivery date, payment options, and any add-ons (accessories, insurance, etc.).
  • Documentation & Confirmation :
  • After the deal is closed, send confirmation messages (via email / SMS) and any documents related to the sale (such as loan approval, payment receipts, etc.).

    • 6. Post-Sale Follow-Up

  • Customer Satisfaction :
  • After the sale, conduct a follow-up call to ensure the customer is satisfied with their purchase and to address any questions about their new vehicle.
  • Offer after-sales support such as service reminders, product upgrades, or loyalty benefits.
  • Feedback & Referral Requests :
  • Request customer feedback to understand their experience with the telesales process and improve service.
  • Encourage satisfied customers to refer friends or family, and offer incentives for successful referrals.

    • Tools & Technologies Used :

  • CRM Systems :
  • Platforms like Salesforce or Zoho to track customer interactions, follow-ups, and sales progress.
  • Auto-Dialers :
  • Automated dialers to increase call volume and efficiency (e.g., Five9, Talkdesk).
  • Marketing Automation Tools :
  • Tools like HubSpot or Marketo to automate follow-up emails, reminders, and nurture campaigns.
  • Lead Scoring Systems :
  • Helps prioritize leads based on their likelihood to convert into sales.

    • KPIs & Metrics :

  • Call Conversion Rate :
  • Percentage of calls that lead to actual sales or scheduled actions (test rides, showroom visits).
  • Lead Qualification Rate :
  • Percentage of leads who are qualified as serious buyers based on the telesales team's criteria.
  • Customer Satisfaction (CSAT) :
  • Measure customer satisfaction through post-sale surveys or direct feedback.
  • Average Deal Closing Time :
  • Time taken from initial contact to final sale.

    • Challenges in Telesales for TVS & Bajaj :

  • High Lead Drop-off :
  • Many leads drop off after the first contact; ensuring that follow-ups are timely and valuable is crucial.
  • Managing Customer Expectations :
  • Customers may have unrealistic expectations regarding vehicle availability, discounts, or delivery times, so clear communication is key.
  • Handling Rejections :
  • Rejection is common in telesales. Teams must be resilient, professional, and able to handle objections without pressure.

    • This process is essential for TVS and Bajaj to ensure they effectively engage with potential customers, convert leads into sales, and maintain strong relationships post-purchase.

    Skills Required

    Marketing Automation, Crm Systems, Hubspot, Customer Satisfaction

    Create a job alert for this search

    Tvs • Pune

    Related jobs
    • Promoted
    Tvs & Bajaj Process || Bpo Voice

    Tvs & Bajaj Process || Bpo Voice

    ConfidentialPune
    HSC or Any graduate / Under graduate.Marathi And Hindi Good communication / Average English.Salary : - 12,000 in-hand to 16,000 in-hand plus incentives. Competitive salary and benefits package.Opportu...Show moreLast updated: 20 days ago
    • Promoted
    Tele Calling Executive

    Tele Calling Executive

    ConfidentialPune
    We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industr...Show moreLast updated: 20 days ago
    • Promoted
    Tele Calling

    Tele Calling

    ConfidentialPune, India
    Evernest Group is a well-known real estate organization in Pune, committed to creating exceptional residential projects and delivering unmatched value to clients. With a strong network of channel pa...Show moreLast updated: 20 days ago
    • Promoted
    Telecaller (Inbound & Outbound calling)

    Telecaller (Inbound & Outbound calling)

    ConfidentialPune
    This role is ideal for a highly communicative individual who can resolve issues with professionalism and a customer-centric mindset, ensuring all interactions are meticulously documented.Serve as t...Show moreLast updated: 20 days ago
    • Promoted
    Telecaller Executive (Outbound Process)....Immediate Joining!

    Telecaller Executive (Outbound Process)....Immediate Joining!

    ConfidentialPune
    Handle customer interactions with good communication in Marathi and Hindi.Provide excellent customer service and maintain professionalism. Meet performance targets to earn unlimited incentives.Minim...Show moreLast updated: 20 days ago
    • Promoted
    Team leader International Pr

    Team leader International Pr

    AltisourcePune, IN
    Job Title : Team Leader – Voice Process (International BPO).The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice...Show moreLast updated: 18 days ago
    • Promoted
    Telemarketer

    Telemarketer

    Wellwishers group indiaPune, Maharashtra, India
    We are looking for a motivated and results-driven.The ideal candidate will be responsible for handling outbound and inbound calls, addressing customer inquiries, generating leads, and supporting th...Show moreLast updated: 5 days ago
    • Promoted
    Telesales Executive

    Telesales Executive

    ClearroPune, IN
    Multiple Openings (Sales | Customer Support | Backend Operations).Join our fast-growing team and be part of a company that values innovation, quality, and customer satisfaction.Enthusiastic and ded...Show moreLast updated: 6 days ago
    • Promoted
    Fresher BPO | Outbound Process

    Fresher BPO | Outbound Process

    ConfidentialPune
    Process : - Bpo telecaller (Outbound Process).Freshers & experience both can apply.Basic communication in Marathi, Hindi & English. Job Location : Viman Nagar Pune-411014.Min qualification - 12th & Imm...Show moreLast updated: 20 days ago
    • Promoted
    Domestic BPO Telecaller

    Domestic BPO Telecaller

    ConfidentialPune
    Make outbound calls to customers for sales, follow-ups, or support.Handle inbound customer queries politely and professionally. Explain product or service details clearly.Maintain daily call records...Show moreLast updated: 20 days ago
    • Promoted
    Bpo Telecaler (Outbound Process)

    Bpo Telecaler (Outbound Process)

    ConfidentialPune
    Make outbound calls to a list of leads, prospects, or customers to introduce products / services, or generate leads.Pitch and promote services, offers, or products based on customer needs.Identify po...Show moreLast updated: 20 days ago
    • Promoted
    Senior Process Manager - Voice ( Telecom)

    Senior Process Manager - Voice ( Telecom)

    ConfidentialPune
    International BPO - Customer Service.Hands on Voice ,chat and support process is required.Must have experience in telecom. He / she must also possess an understanding of the repair process in Telecom ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Care / Call Center / BPO / Telecaller - Outbound calling

    Customer Care / Call Center / BPO / Telecaller - Outbound calling

    ConfidentialPune
    Process : - Bpo Telecaller (outbound Calling).Good communication required English (Marathi,Hindi).Male and Female both can apply. Outbound Calling, Telecalling, Voice Process, Good Communication Skills.Show moreLast updated: 20 days ago
    • Promoted
    Bajaj Finserv - Telesales (Outbound Process)

    Bajaj Finserv - Telesales (Outbound Process)

    ConfidentialPune
    Process : - Bajaj Finserv - Bpo Telecaller (Outbound Process).Marathi and Hindi communication.Salary : 12,200 In Hand+ Unlimited Incentive. Outbound Calling, Telecalling, Voice Process, Communication.Show moreLast updated: 20 days ago
    • Promoted
    Telecaller Inbound & Outbound Process (HSC Pass)

    Telecaller Inbound & Outbound Process (HSC Pass)

    ConfidentialPune
    This is an excellent opportunity for motivated individuals who are looking to join a dynamic team.The role primarily involves calling candidates and scheduling interviews.Both freshers and experien...Show moreLast updated: 20 days ago
    • Promoted
    Business Development Tele Caller– B2B Software Partner Association

    Business Development Tele Caller– B2B Software Partner Association

    oRRbit Slickteq Softech Private Limitedpune, maharashtra, in
    India’s fastest-growing software companies.With 9+ years of expertise and 15+ ready-to-use industry-specific products, we empower businesses across education, healthcare, retail, and manufacturing ...Show moreLast updated: 4 days ago
    • Promoted
    Telesales specialist

    Telesales specialist

    White Force GroupPune, Maharashtra, India
    Urgent Hiring For Senior Executive Telesales (Ed Tech Or Health Care Industry).Experience – 1 to 2 years minimum.Skills – Excellent communication in English. Industry - Ed Tech Or Health care indust...Show moreLast updated: 2 days ago
    • Promoted
    Telecaller - outbound

    Telecaller - outbound

    ConfidentialPune
    Make outbound calls to prospects, existing customers, or leads to introduce products, services, or offers.Qualify leads and gather customer information to determine their needs and provide appropri...Show moreLast updated: 20 days ago