Reservation Executive Ibis Mumbai Vikhroli

JOB DESCRIPTION

Position           : Reservations Executive

Department      : Reservations

Reporting       : Reservation Manager / Assistant Reservation Manager

Main Purpose of the Job

Optimise Hotel occupancy average rate and yield successfully converting all reservation enquiries into materialised bookings and taking responsibility to attain the highest possible occupancy and average rate.

Key Duties

• Reporting to Reservation Manager of the hotel in her absence to the Guest Service Manager.
• Promptly answer all requests for reservations and record them accurately
• Constant upkeep of Opera Reservations system through updating of rates systems validity dates mail messages availability control
• Check no shows from previous day and give details to Guest Service Manager for processing and follow up
• Ensure all reservations loaded into the PMS system are up to date
• Closely scrutinise reservations relating to regular clients to ensure all information is correct resulting in minimal check in time
• Monitor occupancy for upcoming weeks when stop sell is necessary input date into PMS and advise Guest Service Telephones and ARS allotment holders
• Create group masters and update group information as it is received eg. Rooming list arrival meals follow up on information if not received.  Liaise with other departments to ensure group requirements and special requests are actioned
• Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival
• Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc are communicated to Management.
• Regularly check guest history records and advise Guest Service Manager should a tidy up need to be actioned
• Regularly monitor occupancy judge busy periods and request assistance as required
• Closely monitor allotments and ensure all are being utilised and not oversold.  Provide allotment statistics and ensure accurate handling / correspondence
• Have sound knowledge of Accor specified yield management practises and attend / contribute to monthly business strategy meetings
• Assist in preparation and checking of rate manual ensure rates and rates schedule in computer system are correct.
• Communication with DOS and sales department to forward all possible leads and feedback from inbound and corporate markets
• Communication between Guest Service and Reservations Office open and reciprocal
• Ensure completion of daily duties eg. Correspondence filing reports etc. Adherence to Emergency Communication procedures ensuring that
• Clear past reservations monthly and file in file boxes for storage
• Any other duties assigned by your Manager.
• Drive Reservations through effective training and mentoring of the fellow team members.

Financial / Asset Responsibilities / Duties

Customers Responsibilities / Duties

Health & Safety Responsibilities / Duties

Occupational Health & Safety

Employee Responsibility

All employees are responsible for complying with the relevant OHS&E legislation and policies.

This will include in particular :

Replacement and Temporary Mission :

Be ready and responsible for any job which may be assigned by the Management.

This job description is not intended to be an exhaustive list of all responsibilities skill effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

Remote Work : No

Employment Type : Full-time

Key Skills

Children Activity,Graphics Design,Aluminium,Advocacy,Fashion Designing,Application Engineering

Experience : years

Vacancy : 1