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Guest Service Asscoate ibis Mumbai Vikhroli
Guest Service Asscoate ibis Mumbai VikhroliAccorHotel • Mumbai, Maharashtra, India
Guest Service Asscoate ibis Mumbai Vikhroli

Guest Service Asscoate ibis Mumbai Vikhroli

AccorHotel • Mumbai, Maharashtra, India
18 days ago
Job description

Prime Function :

  • Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
  • Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)

Key Responsibilities :

People Management

  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints requests or inquiries regarding the food and services.
  • Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation productivity morale and guest service.
  • Financial Management

  • Identify optimal cost effective use of the resources and educate the team on the same.
  • Operational Management

  • Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware glassware silverware from the guest table and re-set the table for the next arrival
  • In the absence of the Assistant Manager - Guest Service ensure to take guest orders advice guests on specials menu options maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Ensure that all guest queries inquiries and requests are attended to in a helpful professional yet warm and friendly manner.
  • Ensure to handle the luggage in a courteous and efficient manner.
  • Control room inventory and assign room per guest needs.
  • Ensure to be familiar with the property lay out fire exits and elevator locations.
  • Report any equipment malfunction emergency situations or suspicious persons to the Guest Service Manager.
  • Ensure that breakage pilferage and spoilage are kept to a bare minimum.
  • Occupational Health & Safety

    Employee Responsibility

    All employees are responsible for complying with the relevant OHS&E legislation and policies.

    This will include in particular :

  • Taking care of themselves and others.
  • Co-operating with Accor Hotel instructions including Safe Work Method Statements Safety and other Procedures and Training.
  • No interfering with or misusing safety equipment.
  • Reporting all hazardous situations.
  • Following all reasonable instructions from a manager
  • Replacement and Temporary Mission :

    Be ready and responsible for any job which may be assigned by the Management.

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Advertising Management,Cost Accounting,Integration,Legal Operations,Entry Level Finance

    Experience : years

    Vacancy : 1

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    Ibis Mumbai Vikhroli • Mumbai, Maharashtra, India

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